Erica Bledsoe
Overland Park,KS
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results with a positive attitude.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Asurion Insurance Services
12.2007 - Current
- High energy self-motivated leader who trains, inspires, motivates to maximize team productivity results
- Evaluate 20-50 team members performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace adherence
- Built highly-efficient team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained team members on established and monitored goals, conducted weekly, monthly, annual performance reviews
- Encouraged and promoted ideas aligned to business needs and benefits
- Analyzed department metrics and performance and reported findings to management
- Conducted root cause analysis in deficient areas to identify and resolve issues
Education
High School Diploma -
Bishop Hogan
Kansas City, MO05.1983
Skills
- Records Organization and Management
- Business Growth Initiatives
- Voice over Internet Protocol (VoIP)
- Key Performance Indicators (KPIs)
- Individual and Team Goals
- Performance Monitoring and Evaluation
- Operations and Procedural Knowledge
- Accuracy and Efficiency in Documentation
- Team-Building Exercises
- Motivational Leadership
- Customer Relationship Development
- Proficient with Microsoft Word, Excel, Power point, Microsoft Teams Chat rooms, Real time Adherence systems
- Property and Casualty License
Timeline
Operations Supervisor
Asurion Insurance Services
12.2007 - Current
High School Diploma -
Bishop Hogan
Similar Profiles
Riley WalkerRiley Walker
Quality Analyst at Asurion Insurance ServicesQuality Analyst at Asurion Insurance Services
Wyatt CrueaWyatt Cruea
In Home Expert at Asurion Insurance ServicesIn Home Expert at Asurion Insurance Services
Herman LinoHerman Lino
In-Home Expert at Asurion Insurance ServicesIn-Home Expert at Asurion Insurance Services
Charles CaseyCharles Casey
Technical Customer Support Specialist at Asurion Insurance ServicesTechnical Customer Support Specialist at Asurion Insurance Services
Anthony DinnebierAnthony Dinnebier
Golf Course Attendant at Nicklaus Golf ClubGolf Course Attendant at Nicklaus Golf Club