Erica Bodiker
Charlotte,NC
Summary
Accomplished Flight Attendant offering over six years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server, Bartender
Customshop
08.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Flight Attendant
American Airlines
05.2017 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Bartender, Server
Kindred
10.2022 - 12.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Barista/Cat Crew
Mac Tabby Cat Cafe
01.2020 - 09.2021
- Monitored daily needs of cats, including administering of medications.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
Server, Bartender, Trainer
Fahrenheit Charlotte
07.2020 - 03.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Bonefish Grill
10.2016 - 03.2017
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Processed orders and sent to kitchen employees for preparation.
Intern
Gecko Hospitality Group
05.2016 - 07.2016
- Completed Manager-in-Training Program
- Worked as bartender, server, and trainee manager.
Bartender and Server
Troy Country Club
08.2015 - 05.2016
- Managed beverage stock and attended to general upkeep of bar and dining areas
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Administered financial income of shifts, both for opening and closing
- Assisted with planning of banquets, private parties, golf tournaments.
Education
Bachelor of Science - Hospitality, Tourism, And Sport Management
Troy University
Troy, AL07.2016
Skills
- Emergency Care
- Resourceful
- Cleanliness and Sanitation
- Relationship Management
- Clear and Effective Communication
- Complex Problem-Solving
- Engaging Personality
- Hospitality Service Expertise
Timeline
Bartender, Server
Kindred
10.2022 - 12.2022
Server, Bartender
Customshop
08.2022 - Current
Server, Bartender, Trainer
Fahrenheit Charlotte
07.2020 - 03.2021
Barista/Cat Crew
Mac Tabby Cat Cafe
01.2020 - 09.2021
Flight Attendant
American Airlines
05.2017 - Current
Server
Bonefish Grill
10.2016 - 03.2017
Intern
Gecko Hospitality Group
05.2016 - 07.2016
Bartender and Server
Troy Country Club
08.2015 - 05.2016
Bachelor of Science - Hospitality, Tourism, And Sport Management
Troy University
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