ERICA BOONE
Suffolk,VA
Summary
Detail-oriented Administrative Professional with a Bachelor of Science in Medical Office Management and extensive experience in healthcare administration and customer service. Expertise includes patient registration, appointment coordination, insurance verification, and EMR documentation. Demonstrates strong organizational skills and effective communication, consistently supporting patients, staff, and visitors in fast-paced environments.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Instructional Assistant
Chesapeake Public Schools
Chesapeake, VA
02.2026 - Current
- Supported teachers and school staff by providing administrative and instructional assistance in a fast-paced environment.
- Communicate professionally with staff and parents and relay information to support student needs.
- Monitored student needs and applied sound judgment and de-escalation techniques to address concerns.
- Organized documentation, classroom materials, and daily activities while effectively managing multiple priorities.
- Maintain confidentiality of student information and follow school and district policies when handling records and communications.
Server / Waiter
The Twisted Crab Seafood & Bar
Chesapeake, VA
04.2024 - 07.2026
- Delivered high-volume customer service by accurately entering orders and customer information into POS systems, ensuring smooth operations.
- Respond to customer questions and resolve concerns professionally while maintaining a positive experience.
- Addressed customer questions and resolved concerns professionally, fostering a positive dining experience.
- Managed multiple requests, coordinated with team members, and ensured accuracy during busy shifts.
Personal Care Assistant
Pearls Family Care
Jacksonville, NC
02.2015 - 10.2019
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
- Maintained confidentiality while documenting and communicating client needs, adhering to established procedures to ensure quality care.
Front Desk Receptionist / Administrative Assistant
Onslow Oncology Practice
Jacksonville, NC
04.2014 - 04.2016
- Greeted and checked in patients, provided front desk assistance, and addressed patient questions to enhance their experience with professionalism and compassion.
- Completed patient registration, verified insurance coverage, and collected co-payments accurately.
- Coordinated appointments, referrals, and prior authorization activities and communicated with physicians, nurses, and clinical staff.
- Maintained patient information and documentation in the electronic medical record (EMR) system while following HIPAA requirements.
- Managed faxing, scanning, and secure correspondence to ensure smooth administrative operations.
Caregiver
Onslow Pines Alzheimer’s Nursing Home
Jacksonville, NC
03.2011 - 03.2014
- Assisted residents with daily living activities and personal care needs.
- Monitored residents' health status and reported changes to nursing staff.
- Communicated resident needs to nursing staff, ensuring timely response and care while maintaining confidentiality and following safety procedures.
- Maintained cleanliness and safety in resident living areas and common spaces.
Education
Bachelor of Science - Medical Office Management
University of Phoenix
Phoenix, AZ 04.2022 - 12.2026
Skills
- Front desk and reception
- Customer and patient service
- EMR & Patient Registration
- Insurance processing
- Scheduling and appointment coordination
- Data entry and record maintenance
- Administrative and clerical support
- Document management
- Telephone and email communication
- Microsoft Word & Office Applications
- Classroom Management
- HIPAA & Confidential Information
Timeline
Instructional Assistant
Chesapeake Public Schools
02.2026 - Current
Server / Waiter
The Twisted Crab Seafood & Bar
04.2024 - 07.2026
Bachelor of Science - Medical Office Management
University of Phoenix
04.2022 - 12.2026
Personal Care Assistant
Pearls Family Care
02.2015 - 10.2019
Front Desk Receptionist / Administrative Assistant
Onslow Oncology Practice
04.2014 - 04.2016
Caregiver
Onslow Pines Alzheimer’s Nursing Home
03.2011 - 03.2014