Ivette Ventura
Winchester,VA
Summary
Bilingual Registered Medical Assistant with extensive experience in patient care and front desk management. Delivered exceptional customer service and maintained electronic health records in high-volume healthcare environments. Committed to compassionate care and effective communication within diverse teams.
Overview
1
1
Certification
4
4
years of post-secondary education
2027
2027
years of professional experience
Work History
Registered Medical Assistant (RMA)
Ashby ponds Assisted Living Facility
Ashburn, Virginia
01.2024 - Current
- Deliver compassionate, patient-focused care to residents within a specialized memory care environment.
- Assisted residents with daily living activities and personal care.
- Maintained accurate patient records in electronic health record systems to ensure continuity of care
- Coordinated appointments and transportation for resident medical visits to promote timely access to healthcare
- Balance the daily emotional and physical needs of clients with a strong work ethic and positive attitude.
- Maintain clear communication with healthcare teams to support a safe, comfortable facility atmosphere.
- Facilitated daily operations in memory care unit to enhance resident well-being
Front Desk Receptionist
Valley Health
Manassas, Virginia
08.2015 - 12.2019
- Managed the front reception desk, greeting patients warmly and establishing a positive first impression.
- Streamlined patient check-in process, improving patient flow and minimizing waiting times.
- Operated multi-line phone systems, efficiently routing incoming clinical and administrative calls.
- Scheduled appointments and maintained the front desk calendar efficiently.
- Handled multi-line phone systems, accurately routing incoming clinical and administrative calls.
- Directed incoming calls to appropriate departments, ensuring timely communication.
- Urgent Care
Front Desk Receptionist / Guest Services
Holiday Inn
Manassas, Va
04.2013 - 08.2015
- Greeted guests upon arrival with a friendly and welcoming demeanor.
- Managed front desk check-ins and processed room reservations, addressing guest inquiries to enhance overall guest experience.
- Scheduled reservations and maintained an organized booking system daily.
- Managed phone calls and directed inquiries to appropriate departments efficiently.
- Handled guest complaints promptly, ensuring satisfaction and comfort during stays.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
- Created a positive first impression by greeting customers warmly upon their arrival. and made them feel welcome.
- Maintained the front desk area, ensuring cleanliness and professional appearance.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Ambassador
Inova fair oaks hospital
Fairfax, VA
- Engaged with patients to provide information and support during hospital visits.
- Assisted healthcare staff in coordinating patient flow and managing inquiries.
- Educated visitors on hospital services and resources available for their needs.
- Collaborated with team members to enhance patient experience and satisfaction.
- Represented the Ambassador in a professional manner at all times.
Education
High School Diploma -
Lake Braddock Secondary School
Burke, VA 09.2002 - 07.2006
Skills
- Electronic health records management
- Patient flow management
- Patient Care Techniques
- Medication administration
- Vital signs measurement
- Front desk management
- Front desk reception
- Multi-line Phone Systems
- Data entry accuracy
- Customer Service Excellence
- Problem solving
- Team collaboration
- Bilingual Communication
- Appointment scheduling
- Customer service
- Communication skills
- Conflict resolution
- Attention to detail
- Privacy and confidentiality
- HIPAA compliance
- Quick problem solver
- Compassionate
Certification
- Registered Medical Assistant (RMA)
- First Aid, CPR, and AED Certified
Timeline
Registered Medical Assistant (RMA)
Ashby ponds Assisted Living Facility
01.2024 - Current
Front Desk Receptionist
Valley Health
08.2015 - 12.2019
Front Desk Receptionist / Guest Services
Holiday Inn
04.2013 - 08.2015
High School Diploma -
Lake Braddock Secondary School
09.2002 - 07.2006
Ambassador
Inova fair oaks hospital