Hi, I’m
ERICA BRANSON
Lovelock,Nv.
Fall seven times and stand up eight.
Japanese Proverb
Summary
Hardworking and eager to learn new trades, experience with accounting and financial responsibilities. Service oriented, excellent at resolving customer complaints and improving satisfaction. Honest and friendly, enjoy working with co-workers and public. Self-starter, able to work with minimal supervision. Punctual, resourceful and responsible. Exceptional at working with fellow employees to offer problem-solving solutions. Successfully completed training in a variety of jobs including child development, games dealer, financial accountability, customer satisfaction and employee supervision.
Overview
24
years of professional experience
Work History
SRY Industries
Casino Host/Bartender
03.2023
Job overview
- Bartender and customer service, slot machine maintenance, jackpot payouts, computer skills, register, official tax documents, knowledge of nevada gaming laws
H0memaker
Homemaker/Childhood Development
12.2006
Job overview
- 16 years of progressive experience in education and discipline, have instilled a desire to learn and obtained excellent results
- Thoroughly enjoy working closely with parents, teachers, and community to achieve childhood personal growth
- Possess numerous transferable skills that are valued in many types of positions
Gold Diggers Saloon
Bar/Restaurant manager
08.2020 - 03.2023
Job overview
- Managed bar and restaurant, in charge of ordering, inventory, scheduling, marketing, promoting, special events, bartending, cooking, serving, cash register and computer skills, customer service
Shoeman's Cycles
Office/Shop manager
11.2018 - 03.2020
Job overview
- Managed office, in charge of payroll, schedules, inventory, deposits, billing invoices, phones, and appointments
- Customer service and computer skills
Davidson's Distillery
Bar manager/Bartender
08.2018 - 03.2020
Job overview
- Manager of bar, ordering, inventory, scheduling
- Also generally bartending and customer service
Diamonds Casino
Casino Shift Manager
12.2017 - 11.2018
Job overview
- Sole supervisor on my shifts for all departments, which consisted of the pit, food and beverage department, security, slots/keys, cage/cashier, surveillance, soft count & porters
- I was responsible for scheduling, disciplinary action, hiring, all daily reports, paying jackpots, the nightly slot and table games drops, team building skills and exercises, training, maintenance, security issues, internal and external customer service, and all basic Casino operations
Silver Legacy
Games Dealer
09.2017 - 12.2017
Job overview
- Games dealing responsibilities and procedures
- Communication and customer service skills
- Began training in new games in pit i.e
- Roulette, and baccarat
- Also began training in the Silver Legacy poker room
Silver Legacy
Games Dealer
05.2006 - 12.2006
Job overview
- Maintained importance of sound financial analysis and supervision in the casino industry, exhibited strong oral and written communication skills
- Strong work ethic and customer service skills
Peppermill Hotel & Casino
Games Dealer
08.2004 - 04.2006
Job overview
- Demonstrated problem solving, money saving and stress reduction skills
- Achieved excellent evaluations of 'on floor' assessment
Atlantis Hotel & Casino
Games Dealer
08.2002 - 03.2004
Job overview
- Experienced great training and diverse people skills
- Accountable and responsible for multiple money transactions
America West Airlines
Supervisor of Reservations Department
07.1999 - 08.2002
Job overview
- Extensive monitoring, training and review of call center agents
- Handled all customer compliments and complaints
- Assisted with scheduling, team building programs and managerial responsibilities
- Excellent skills in computer, phone and time management
- Aided in company operations supervision
Education
Truckee Meadows Community CollegeReno Nv
No Degree from Business Administration
SNHUNew Hampshire-Online
Currently Enrolled from Business Administration And Management
05.2026
Soldotna High SchoolSoldotna, Alaska
01.1994
University Overview
Participated in many school sports and projects. Excellent Attendance
Skills
- Promotional strategies
- Marketing knowledge
- Customer Service
- Financial Management
- Customer Complaint Resolution
- Sales proficiency
- Inventory Control
- Loyalty Programs
- Customer service expertise
Timeline
Casino Host/Bartender
SRY Industries
03.2023
Bar/Restaurant manager
Gold Diggers Saloon
08.2020 - 03.2023
Office/Shop manager
Shoeman's Cycles
11.2018 - 03.2020
Bar manager/Bartender
Davidson's Distillery
08.2018 - 03.2020
Casino Shift Manager
Diamonds Casino
12.2017 - 11.2018
Games Dealer
Silver Legacy
09.2017 - 12.2017
Homemaker/Childhood Development
H0memaker
12.2006
Games Dealer
Silver Legacy
05.2006 - 12.2006
Games Dealer
Peppermill Hotel & Casino
08.2004 - 04.2006
Games Dealer
Atlantis Hotel & Casino
08.2002 - 03.2004
Supervisor of Reservations Department
America West Airlines
07.1999 - 08.2002
Truckee Meadows Community College
No Degree from Business Administration
SNHU
Currently Enrolled from Business Administration And Management
Soldotna High School
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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