Taylor Hedges
Ashville,United States
Summary
Proven track record in enhancing customer loyalty and revenue at Hollywood Casino Columbus through exceptional relationship development and marketing strategies. Event planning and customer service, demonstrated by successful promotional events and VIP engagement. Trusted to positively represent Hollywood by having a strong work ethic and being well-versed.
Overview
11
11
years of professional experience
Work History
Casino Host
Hollywood Casino Columbus
02.2024 - Current
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
Brand Ambassador
Moto Option
08.2023 - 03.2024
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Increased social media presence by generating quality content during marketing events and sharing it on multiple platforms.
- Boosted brand visibility at major events by representing and speaking knowledgeably about products.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Attendant
Eldorado Casino
03.2022 - 08.2023
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Connected with guests on personal level to build loyalty.
- Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
Server
Roosters
05.2013 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Skills
- Customer Service
- Event planning experience
- Detail Oriented
- Relationship Development
- Marketing knowledge
- Promotional strategies
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Team Collaboration
- Interpersonal Skills
Timeline
Casino Host
Hollywood Casino Columbus
02.2024 - Current
Brand Ambassador
Moto Option
08.2023 - 03.2024
Attendant
Eldorado Casino
03.2022 - 08.2023
Server
Roosters
05.2013 - 08.2022