Erica Bray
Mulberry,AR
Summary
Motivated Roofing business professional bringing 16+ years of business ownership experience. I have worked in the roofing industry for the last 30yrs, since I was 16yrs old. Dedicated, friendly, and personable, with extensive experience in managing office administration, sales, and production operations. Well-versed in excellent customer service, especially in stressful situations, motivating, and supporting team members. Experience in roofing sales as well. My kids are grown and they work in my roofing business. I have stepped out of the business and they are now running the business on their own. I'm still young, motivated, and very excited about bringing my skills and knowledge into an established business and assisting in the organization in any way that I can. I am very teachable and willing to learn new skills for the prosperity of the company that I will be working for.
Overview
16
16
years of professional experience
Work History
Business Owner
Quality Assurance Roofing
05.2009 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services we offered.
- Consulted with customers to assess needs and propose optimal roofing solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, financial reporting, watching receivables closely, and managed the payables.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers, without compromising on quality on material.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Implemented efficient systems for inventory management, material order processing and delivery, and job production scheduling.
- Handled problematic customers in a professional manner in order to maintain excellent customer service.
- Managed office staff, roofers, and sales team in a respectful, motivating manner.
Education
Hastings Highschool
TexasSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Team collaboration and leadership
- Work Planning and Prioritization
- Project management
- Purchasing and planning
- Accounts payables and receivables
- Roofing Sales
Accomplishments
Have ran a successful roofing business for the last 16 yrs.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Business Owner
Quality Assurance Roofing
05.2009 - Current
Hastings Highschool
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