Erica Broadwell
Greenville,SC
Summary
Dynamic manager at The UPS Store with proven expertise in customer service and team leadership. Successfully mentored staff, enhanced operational efficiency, and resolved customer issues promptly. Skilled in time management and policy implementation, fostering a collaborative environment that consistently exceeds expectations. Committed to delivering exceptional results in fast-paced retail settings.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Sales Associate
Bath & Body Works
Greenville, SC
01.2026 - Current
- Greets and provides exceptional customer service, ensuring a positive shopping experience.
- Executes sales strategies to meet and exceed store targets consistently.
- Analyzes sales trends to provide feedback for promotional strategies and improve overall store performance.
- Organizes racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Builds relationships with customers to encourage repeat business.
- Handles cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Retail Manager
The UPS Store
Greenville, South Carolina
04.2024 - 12.2025
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Trained and mentored team members on operational best practices and customer engagement strategies.
- Delegated responsibilities to optimize workflow and prioritize high-impact activities.
- Assisted customers with return processes, packaging, and shipping inquiries. Supported document management through faxing, emailing, typing, and printing tasks. Provided notarization and witnessing services for various documents.
- Led daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed daily data entry processes to ensure timely submission of end-of-day records to owners.
Retail Associate
The UPS Store
Rock Hill, South Carolina
01.2021 - 02.2024
- Provided support to customers in tracking shipments and obtaining pricing information for retail supplies.
- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Helped fellow team members complete tasks and exceed expectations set by store management.
- Supported customer satisfaction by managing return processes for Amazon and other e-commerce platforms.
- Provided comprehensive assistance to customers in packaging, shipping, faxing, emailing, printing, and notarizing documents to enhance service efficiency.
- Processed shipping and packaging requests using UPS shipping software.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC06-2020
Skills
- Team leadership
- Time management
- Decision-making
- Staff management
- Verbal and written communication
- Shift scheduling
- Policy implementation
- Customer service
- Data Entry
- Notary License
- Teamwork and collaboration
Accomplishments
- Supervised team of 5-7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Skilled in Notarizations of several types of legal documents
- Improved customer support response time by contributing to the implementation of a new employee multitasking system.
Certification
SC Notary License
Timeline
Sales Associate
Bath & Body Works
01.2026 - Current
Retail Manager
The UPS Store
04.2024 - 12.2025
Retail Associate
The UPS Store
01.2021 - 02.2024
High School Diploma -
Rock Hill High School
Education and Training
other