Erica Brooks
Las Vegas,NV
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
2012
2012
years of post-secondary education
Work History
Case Manager
Crossroads of southern
North Las Vegas
06.2023 - Current
- Assessed client needs and developed personalized service plans.
- Coordinated resources and services for clients in diverse situations.
- Monitored client progress and adjusted plans as necessary.
Customer Service Representative
Ameriprise Financial
Las Vegas, Nevada
06.2019 - 06.2023
- Assisted clients with account inquiries and financial product information.
- Resolved customer issues through effective communication and problem-solving techniques.
- Educated clients on investment options and financial planning strategies.
Education
Associate of Applied Science -
College of Southern Nevada
Las Vegas, NV 06.2023 - 05.2025
Gateway Christian Academy
Las Vegas, NevadaSkills
- Service planning
- Resource coordination
- Progress monitoring
- Customer service
- Crisis intervention
- Conflict resolution
- Regulatory compliance
- Data analysis
- Effective communication
- Team collaboration
- Intervention plans
- Time management
- Problem solving
- Critical thinking
- Case planning
Timeline
Case Manager
Crossroads of southern
06.2023 - Current
Associate of Applied Science -
College of Southern Nevada
06.2023 - 05.2025
Customer Service Representative
Ameriprise Financial
06.2019 - 06.2023
Gateway Christian Academy