Erica Bruton-Delaney
Fairfax,VA
Summary
Client-Focused Operations & Community Engagement Professional Service-oriented professional with 15+ years of experience supporting operations, coordinating logistics, and delivering high-quality client experiences. Known for professionalism, attention to detail, and the ability to anticipate needs while maintaining a welcoming and organized environment. Proven track record of improving operational efficiency, supporting high-volume environments, and ensuring seamless day-to-day experiences.
Overview
2027
2027
years of professional experience
1
1
Certificate
Work History
Operations Associate
SMCP Group (Sandro, Maje, Claudie Pierlot)
Fairfax, VA
2024 - Current
- Support daily store operations in a fast-paced, client-facing retail environment
- Maintain inventory accuracy through audits and tracking processes, contributing to a 37% reduction in shrinkage
- Reallocated over $65,000 in underperforming inventory, supporting improved product flow and consistent sales performance
- Execute stockroom logistics, merchandise processing, and replenishment with a high level of accuracy and efficiency
- Contribute to a polished and welcoming in-store experience through strong teamwork and attention to detail
Administrative Manager
Co-op Dayton
Dayton, OH
2022 - 2024
- Managed daily administrative operations for a mission-driven organization with a $1.1M budget
- Raised and managed over $320,000 in grant funding, ensuring accurate tracking and compliance
- Coordinated schedules, communications, and logistics to support staff, leadership, and community stakeholders
- Oversaw payroll operations and financial processes, ensuring timely and accurate disbursement
- Maintained organized systems for reporting, documentation, and operational workflows
Administrative Assistant / Business Analyst
Sevatec / Octo Consulting Group
Tysons, VA
01.2020 - 01.2022
- Provided administrative and operational support across multiple teams in a fast-paced environment
- Served as a primary point of contact, resolving inquiries and supporting day-to-day operations
- Improved file retrieval efficiency by 30% through implementation of digital systems
- Supported coordination of office logistics, supplies, and reporting processes
Program Support Associate
Beacon Hill Staffing (Red Five Security / Aspen Institute)
DC / McLean, VA
01.2019
- Coordinated logistics for meetings, events, and VIP visits in high-visibility environments
- Negotiated vendor agreements, reducing event costs by 20%
- Supported planning and execution of large-scale events with multiple stakeholders
Executive Assistant to the CEO
United Way of the Greater Dayton Area
Dayton, OH
01.2016 - 01.2018
- Served as the first point of contact for executive leadership, managing communications and guest interactions
- Coordinated meetings, events, and schedules for high-level stakeholders
- Organized fundraising initiatives that generated $240,000 in support of community programs
- Managed executive expenses and supported oversight of a $134K budget
Education
Master of Science - Criminal Justice
Xavier University
Cincinnati, OHBachelor of Arts - Psychology
College of Wooster
Wooster, OHSkills
- Client Experience & Service Delivery
- Relationship Management
- Stakeholder Engagement
- Front Desk & Administrative Support
- Communication & Issue Resolution
- Operations & Logistics Coordination
- Scheduling & Organization
- Community Engagement
- Attention to Detail
- Time Management
Certification
- Licensed Real Estate Salesperson — Virginia (Active)
- Knowledge of housing processes, leasing considerations, and client needs
- Former Resident — Bozzuto Property (Nouvelle, McLean, VA)
- Firsthand understanding of Bozzuto’s service standards and resident experience
Timeline
Administrative Assistant / Business Analyst
Sevatec / Octo Consulting Group
01.2020 - 01.2022
Program Support Associate
Beacon Hill Staffing (Red Five Security / Aspen Institute)
01.2019
Executive Assistant to the CEO
United Way of the Greater Dayton Area
01.2016 - 01.2018
Bachelor of Arts - Psychology
College of Wooster
Operations Associate
SMCP Group (Sandro, Maje, Claudie Pierlot)
2024 - Current
Administrative Manager
Co-op Dayton
2022 - 2024
Master of Science - Criminal Justice
Xavier University