Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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ERICA CABRERA

NEWPORT NEWS,5d4bb9a7-7156-4982-84b0-36e4629c4d90

Summary

Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Just graduated the RELA Management 9 Month class with Riverside Hospital.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Licensed Optician

Hampton Roads Eye Associates - Oyster Point
09.2005 - Current
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Learned new catalog of items to present current options to patients.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.

Education

High School Diploma -

Denbigh High School
Newport News, VA

Skills

  • Corrective Lens Options
  • Optical Orders
  • Insurance Verification
  • Customer Service
  • Eyewear Brands
  • Product Upselling
  • Retail Sales
  • Transaction Processing
  • Eyewear Trends
  • Display Building
  • Order Preparation
  • Supply Management
  • Inventory Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.
  • Collaborated with team of 6 in the development of the RELA Alumni Group and Graduation setup.
  • Achieved Graduation setup through effectively helping with securing the location of the Graduation and setup with building a new logo for the RELA group.

Certification

  • Licensed Optician, ABOC - 2007 -presant

Timeline

Licensed Optician

Hampton Roads Eye Associates - Oyster Point
09.2005 - Current

High School Diploma -

Denbigh High School

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ERICA CABRERA