Erica Cabrera
New York,NY
Summary
Proven leader and effective communicator, adept at resolving conflicts and fostering collaborative environments, as demonstrated at Union Settlement Association. Skilled in hygiene practices and customer service, I excel in fast-paced settings, significantly enhancing team productivity and client satisfaction without compromising on sanitation or organizational standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Joanna's Daycare
Union Settlement Association
New York, NY
03.2011 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved parent complaints with empathy, resulting in increased loyalty and repeat business.
- Served as a liaison between parents, teachers, and administrators to address concerns and promote positive outcomes for all parties involved.
- Conducted regular follow-ups with families and provided progress updates on students who required additional support, monitoring changes effectively.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Eastchester Chrysler Jeep and Dodge
Chrysler Dodge Jeep Ram
The Bronx, NY
01.2007 - 03.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Education
Associate of Applied Business - Childcare Development
SUNY At Binghamton
Binghamton, NY05-2015
GED -
New Heights Academy
New York, NY08-2006
Skills
- Hygiene practices
- Sanitation procedures
- Supervisory skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Accomplishments
- Supervised team of 5 staff mmebers.
- Achieved an exceptional report from The Department of Health by completing our daycare inspection with accuracy and efficiency.
Certification
- CPR/AED Certification
- First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Joanna's Daycare
Union Settlement Association
03.2011 - Current
Eastchester Chrysler Jeep and Dodge
Chrysler Dodge Jeep Ram
01.2007 - 03.2010
Associate of Applied Business - Childcare Development
SUNY At Binghamton
GED -
New Heights Academy