BASF Corporation - SmartTRAK and Refinity Programs
Open To Work
Erica Cadwallader
Store Operations Leader
Saint Joseph,MO
Work Preference
Overview
19
19
years of professional experience
Work History
Store Operations Leader
Autobody Color
Saint Joseph, MO
08.2016 - 09.2025
- Entered, verified, and updated sales orders, purchasing data and inventory records within the ComCept ERP system with high accuracy.
- Performed weekly audits uncovering up to 10 purchasing and inventory variances, implementing corrective actions and advising on process refinements to strengthen data integrity.
- Verified product specifications, quantities, and pricing in ComCept to prevent fulfillment errors and improve vendor alignment.
- Used historical ERP data to support purchasing forecasts and inventory planning, improving stock reliability and cost control.
- Coordinated with warehouse and counter teams to align inventory levels with customer demand and supplier timelines.
- Forecasted inventory needs and analyzed sales trends to stock high-demand items, while reallocating slow-moving products to other locations to maintain efficient store inventory levels.
- Partnered with business owners and shop teams to address urgent customer concerns, guiding them to a shared solution and documenting each step for transparency and leadership communication.
- Monitored KPI's to assess store performance and guide decision around staffing, scheduling, and service priorities , ensuring daily operations aligned with business goals.
- Conducted routine inventory audits, reconciling physical counts with system data and documenting discrepancies, usage trends, and cost impacts.
- Supported budget oversight by tracking inventory costs, identifying waste, and recommending process adjustments to improve efficiency.
- Maintained vendor relationships, ensuring all purchasing aligned with company procurement policies and documentation standards, supporting cost control and supply reliability.
- Analyzed customer feedback patterns to pinpoint service gaps and implement targeted improvements in staff training and engagement.
- Documented operational issues, customer concerns, and process deviations with detailed notes to support accurate reporting and follow-up.
- Evaluated workflow bottlenecks and operational inefficiencies, presenting clear recommendations that improved speed, accuracy, and team coordination.
- Maintained operational continuity by resolving system errors, updating records, and supporting team-wide process improvements.
- Acted as the on-site escalation point for complex issues, resolving concerns professionally and protecting long-standing business relationships.
Counter Sales Representative
Autobody Color
Saint Joseph, MO
06.2011 - 08.2016
- Coordinated closely with warehouse and inventory teams to verify stock levels, track product movement, and prevent order discrepancies.
- Built strong customer relationships by providing knowledgeable product support, clear communication, and dependable follow-through on orders and inquiries.
- Strengthened sales accuracy through precise data entry, organized documentation, and consistent recordkeeping.
- Trained and supported team members on product knowledge, documentation standards, and customer service expectations.
- Supported operational efficiency by identifying recurring issues, refining counter procedures, and ensuring alignment between sales, warehouse, and administrative teams.
- Oversaw daily counter operations by ensuring accurate order processing, organized workflow, and consistent high-quality customer service.
- Verified product availability, monitored stock levels, and partnered with warehouse teams to resolve discrepancies and maintain reliable inventory accuracy.
- Improved order accuracy and workflow speed by identifying process gaps and implementing small daily adjustments that reduced repeat issue.
- Supported branch performance by monitoring sales trends, recommending stock adjustments, and coordinating with leadership to align inventory with market demand.
- Acted as a communication bridge between sales, warehouse, and management teams to ensure accurate information flow and prevent order delays.
- Strengthened customer loyalty by providing proactive updates, resolving issues before they escalated, and ensuring a seamless purchasing experience.
- Recognized for reliability and accuracy in fast-paced environments, consistently maintaining clean data, organized records, and error-free order processing.
- Known for balancing high-volume customer service with precise documentation and inventory accuracy.
- Improved operational communication by coordinating real-time updates between warehouse, sales, and leadership teams.
- Provided accurate pricing, product alternatives, and availability updates to support customer decision-making and reduce order delays.
- Ensured documentation compliance by maintaining up-to-date records, clean data, and standardized file organization.
- Processed orders with high accuracy by following structured documentation practices and verifying all required information before submission.
Delivery Driver
Autobody Color
Saint Joseph, MO
01.2007 - 06.2011
- Ensured precise order fulfillment by confirming product details, updating delivery logs, and keeping documentation aligned with real-time delivery activity.
- Maintained detailed delivery records to support accurate reporting, customer communication, and internal tracking.
- Documented delivery issues, customer notes, and product discrepancies to support follow-up and prevent repeat errors.
- Returned customer feedback, product concerns, and route observations to management to support continuous improvement.
- Served as the primary customer contact during deliveries, providing clear communication, professionalism, and dependable service.
- Built strong customer relationships by ensuring timely deliveries, resolving concerns on the spot, and representing the company with professionalism.
- Communicated delivery timelines, delays, and order updates to customers and internal teams to maintain transparency and trust.
- Verified all outgoing orders for accuracy, completeness, and correct product specifications before leaving the warehouse.
- Demonstrated strong interpersonal skills by adapting communication style to each customers needs and expectations.
- Identified delivery-related issues by reviewing patterns and customer feedback, recommending adjustments that improved consistency and reduced service disruptions.
- Supported inventory accuracy by communicating product shortages, damages, or customer returns promptly.
Timeline
Store Operations Leader
Autobody Color
08.2016 - 09.2025
Counter Sales Representative
Autobody Color
06.2011 - 08.2016
Delivery Driver
Autobody Color
01.2007 - 06.2011
Accomplishments
- Used Microsoft Excel to develop custom ordering spreadsheets for customer ordering to make the process more efficient, and maintain shop productivity.
- Resolved customer complaints in a professional and timely manner to ensure customer satisfaction.
- Achieved a more stabilized inventory by completing weekly product counts to find discrepancies.
- Ran inventory audits after the counts to track up to 6 months back to find where the discrepancy happened and how. Whether through an error made through billing or receiving vendor receipts into system.
- Assisted customers with technical support and training on products that they needed further knowledge on.
- Researched newly released products within the market so that I could show customers when I was in the field and gain possible sales.
- Collaborated with body shop owners and managers to find new and creative methods to assist in smoother performance in shop operations, to raise shop productivity.
Skills
- Problem-solving
- Multitasking and organization
- Customer relations and retainment
- Strong communication skills
- Work Planning and Prioritization
- Team leadership
- Inventory oversight
- Cultivating business relationships
- Documentation and reporting
- Strategic planning
- Competitor monitoring
- Process improvements
- Report generation
- Systems and software expertise
- Root-cause analysis
- Data Analysis
- Comprehensive documentation skills
- Process optimization
- Data-driven sales insights
- Analytical strategist
- Sales expertise
Affiliations
- BASF Corporation - Diamont, Glasurit, and Limco Products
- Akzo Nobel - Sikkens BTLV and Autowave, Lesonal, and Wanda Products
- 3M Collision
- Rupes
- Evercoat
- Sunmight USA
- Eagle By Kovax
- Norton - Saint Gobain
- SATA
- Finish Pro
- Uni-Ram
- Tsunami Compressed Air Solutions
- Wizard Products
- Pro Spot
- Urethane Supply Company
- Meguiars
- House of Kolor
Software
Akzo Nobel - Color Manager and Mixit Cloud
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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