Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Cashier
Erica Caldwell

Erica Caldwell

High Point,NC

Summary

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Professional caregiver with strong record of delivering high-quality personal care. Known for effective teamwork and adaptable to shifting responsibilities, ensuring dependable and results-oriented support. Skilled in assisting with daily activities, maintaining safe environment, and providing emotional support with compassion and patience. Highly reliable and focused on achieving best outcomes for each individual.

Experienced with providing compassionate care and assistance to individuals. Utilizes excellent communication and empathy skills to ensure clients feel supported. Track record of maintaining safe and clean environment while assisting with daily living activities.

Professional culinary expert with strong skills in high-pressure kitchen environments. Proven ability to prepare diverse dishes while maintaining high standards of quality and presentation. Solid track record of collaborating effectively with team members and adapting to changing needs. Known for reliability, culinary creativity, and strong focus on achieving outstanding results.

Experienced with preparing and cooking variety of dishes in fast-paced kitchen environment. Utilizes effective time management and multitasking skills to ensure efficient meal preparation. Knowledge of maintaining food safety standards and creating collaborative team atmosphere.

Professional with experience in efficiently managing and processing customer orders. Adept at ensuring accuracy and timely completion while maintaining strong focus on teamwork and adapting to changing requirements. Skilled in customer service, communication, and problem-solving, consistently delivering reliable results. Known for positive attitude and dependable performance in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Cashier

Popeye's Restaurants
02.2025 - 09.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Order Taker

Popeye's Restaurants
02.2025 - 09.2025
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
  • Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.

Personal Care Attendant (PCA)

CARING HOME CARE
03.2022 - 05.2024
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported needs of 10+ residents under long-term care.

Line Cook

1924 PRIME
01.2017 - 12.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.

Picker/packer

CAROLINA CONTAINER
06.2017 - 07.2020
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.

Education

Bachelor in Business Administration - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
01-2028

High School Diploma -

Southwest Guilford High School
High Point, NC
06-2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Client relationship management
  • Compassionate caregiving
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer satisfaction measurement
  • Time management
  • Highly motivated
  • Time management skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier

Popeye's Restaurants
02.2025 - 09.2025

Order Taker

Popeye's Restaurants
02.2025 - 09.2025

Personal Care Attendant (PCA)

CARING HOME CARE
03.2022 - 05.2024

Picker/packer

CAROLINA CONTAINER
06.2017 - 07.2020

Line Cook

1924 PRIME
01.2017 - 12.2021

Bachelor in Business Administration - Business Administration And Management

Southern New Hampshire University

High School Diploma -

Southwest Guilford High School