Erica Campbell
Tulsa,OK
Summary
Well-rounded Office/Reception Manager possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
10
10
years of professional experience
Work History
Reception/Office Manager
Tulsa General Veterinary Hospital
Tulsa, OK
06.2018 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
Chemical Dependency Technician
12&12 Inc.
Tulsa, OK
07.2014 - 05.2018
- Monitored client progress, providing support and encouragement throughout the recovery process.
- Collaborated with other members of the interdisciplinary team to ensure quality care was provided to each client.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Maintained clinical documentation for each case with detailed and timely updates.
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
Education
High School Diploma -
East Central High School
Tulsa, OK05-2002
Some College (No Degree) - General Studies
Tulsa Community College
Tulsa, OKSkills
- Administrative Support
- Customer Service
- Office Management
- Scheduling
- Organizational Skills
- Data Entry
- Team Supervision
Timeline
Reception/Office Manager
Tulsa General Veterinary Hospital
06.2018 - Current
Chemical Dependency Technician
12&12 Inc.
07.2014 - 05.2018
High School Diploma -
East Central High School
Some College (No Degree) - General Studies
Tulsa Community College
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