Erica Carpenter
Kansas City,MO
Summary
Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.
Overview
24
24
years of professional experience
Work History
Slot Manager
Ballys Casino
11.2022 - Current
- Maintain effective communication with team members, General Manager and other executive management
- Facilitate optimization of slot gaming floor for slot machine performance by maintaining analytical data to use to make changes
- Facilitate excellence in customer service' environment; act as liaison with various slot/gaming equipment vendors
- Manage Profit and Loss for slot department- Explain any variances +/- 10%
- Manage Labor for slot department by creating schedules to maximise usage of employees to business levels
- Managing use of Capex for purchasing slot machines and conversions by researching data on top performing new cabinets and themes to optimize profit for Ballys.
- Manage monthly budget for parts to repair slot machine and needed supplies
- Hiring and coaching for Slot Performance and Slot Operations teams consisting of slot attendant, slot technicians, supervisors and shift managers
- All Duties described below for tech manger.
Slot Technician Manager
Ballys Casino
04.2022 - 11.2022
- Manages operational goals of slot performance department
- Responsible for coaching and documentation of employees
- Coordinate asset disposal for obsolete slot machines, gaming devices and software
- Assist in oversight of electronic gaming device activities, troubleshooting, repairs, malfunctions, maintenance, and performance of all slots and related gaming equipment
- Write correspondence for moves, conversions or installation of slot-related equipment and implement a strategic plan to execute these projects
- Ensure all policies, procedures and practices are consistently followed and comply with company's service standards, brand attributes, and regulatory requirements
- Investigate slot machine variances
- Maintain all audited databases
- Carries out development, execution, and measurement of departmental service standards for slot technical team
- Active use of Outlook, Word, Excel, Access and Teams.
Assistant Performance Manager
Hollywood Casino
09.2011 - 04.2022
- Assist in developing implementing and managing operational goals of Slot Performance department
- Create efficient schedules to maintain labor cost and coordinate shift bid for Union employees
- Wrote and implemented standard training program for new slot technicians
- Responsible for coaching and documentation of employees
- Kept inventory of current parts and order needed parts
- Coordinate asset disposal for obsolete slot machines, gaming devices and software
- Assist in oversight of electronic gaming device activities, troubleshooting, repairs, malfunctions, maintenance, and performance of all slots and related gaming equipment
- Write correspondence for moves, conversions, installations of slot-related equipment and implement a strategic plan to execute these projects
- Ensure all policies, procedures and practices are consistently followed and comply with company's service standards, brand attributes, and regulatory requirements
- Investigate variances
- Maintain all audited databases
- Carries out development, execution, and measurement of departmental service standards for Slot Technical Team
- Active use of Outlook, Word, Excel, Access and Teams.
Slot Technician
Isle Of Capri Casino
03.2005 - 09.2011
- Responsible for repair, maintenance and general operating condition of the slot machines
- Responsible for safeguarding company assets at all times
- Achieve high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Streamlined installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
Slot Attendant
Isle Of Capri Casino
02.2000 - 03.2005
- Responsible for providing guest service on slot gaming floor and pays out jackpots
- Completes minor slot machine maintenance
- Processes and pays out jackpots
- Maintains a bank and redeems TITO slot tickets.
Education
Associate of Arts -
Metropolitan Community College-Maple Woods
Kansas City06.2015
Associate of Applied Science - Medical Assisting
National American University Kansas City
Kansas City, MO06.2011
Timeline
Slot Manager
Ballys Casino
11.2022 - Current
Slot Technician Manager
Ballys Casino
04.2022 - 11.2022
Assistant Performance Manager
Hollywood Casino
09.2011 - 04.2022
Slot Technician
Isle Of Capri Casino
03.2005 - 09.2011
Slot Attendant
Isle Of Capri Casino
02.2000 - 03.2005
Associate of Arts -
Metropolitan Community College-Maple Woods
Associate of Applied Science - Medical Assisting
National American University Kansas City
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