Erica Carter, LMSW
Woodruff,SC
Summary
Licensed Master's-level Social Worker and experienced claims administrator with a background in documentation review, regulatory compliance, and record maintenance. Known for accuracy, attention to detail, and efficient case handling across claims/system workflows. Experienced social services professional with strong case management, conflict resolution, and stakeholder communication skills. Managed sensitive records, supported compliance, and improved service coordination across resident and client needs. Proficient in crisis intervention, evidence-based therapeutic approaches, and problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Claims Administrator
Lincoln Financial Group
Charlotte , NC
07.2022 - Current
- Processed claims accurately and efficiently according to company guidelines/ policy.
- Communicated claim status updates with employees, providers, and internal teams.
- Reviewed claim files for policy coverage, eligibility, and missing information.
- Tracked claim deadlines and routed tasks through claims administration systems.
Social Services Director
White Oak Estates
Spartanburg , sc
05.2018 - 07.2022
- Directed social service programs for residents including individual case planning, end-of-life planning and grief counseling.
- Developed and implemented policies promoting resident safety and well-being through advocacy, brokering and education.
- Collaborated with community organizations to provide additional support resources for discharge planning and transitional care.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN02-2021
Skills
- Claims processing
- Utilization review
- Regulatory compliance
- Case management
- Record maintenance
- Stakeholder engagement
- Customer relationship management
- Time management
- Analytical thinking
- Client Assessments (Biopsychosocial)
- Team collaboration
- Crisis Intervention
- Client advocacy
Timeline
Claims Administrator
Lincoln Financial Group
07.2022 - Current
Social Services Director
White Oak Estates
05.2018 - 07.2022
Master of Science - Social Work
Walden University