Summary
Overview
Work History
Education
Skills
References
Receptionist
Erica Chandler

Erica Chandler

Practice Manager
Leander,TX

Summary

Highly-motivated manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Practice/ Inventory Manager

Cedar Park Animal Clinic
Cedar Park, Texas
09.2003 - Current
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Communicated with pet owners with compassion while keeping medical information private.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and building maintenance.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Managed payroll and time and attendance systems.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
  • Coordinated work activities and scheduling of staff and veterinarians
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Created and implemented policies and procedures for effective practice management.
  • Managed vendor relationships for supplies and services related to the practice.

Practice/Inventory Manager

Affordable Pet Care
Cedar Park, Texas
12.2011 - Current
  • Maintain same duties and responsibilities at both locations

Veterinary Technician/ Inventory Manager

Cedar Park Animal Clinic
Cedar Park, Texas
02.2000 - 08.2002
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Retained optimal inventory levels to prevent disruptions in business operations.
  • Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.

Kennel Technician

Cedar Park Animal Clinic
Cedar Park, Texas
08.1998 - 01.2000
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Maintained clean and orderly play yards, kennels and cages.

Education

University of Alaska Anchorage
Anchorage, AK

Austin Community College
Cedar Park, TX

Skills

  • Personnel Management
  • Initiative and Self-Motivation
  • Inventory Reconciliation
  • Bookkeeping

References

References available upon request.
Erica ChandlerPractice Manager