Erica Cintron
Forest Hills,US
Summary
Dynamic professional with extensive experience at MTA New York City Transit, excelling in safety management and passenger assistance. Proven ability to multitask effectively in high-pressure environments while maintaining meticulous documentation. Strong communicator with a solid foundation in medical terminology, ensuring seamless operations and exceptional service delivery.
Overview
23
23
years of professional experience
Work History
Train Conductor
MTA New York City Transit
New York, New York
08.2015 - Current
- Operated trains safely across various routes in New York City transit system.
- Communicated effectively with passengers regarding schedules and service updates.
- Collaborated with dispatch to ensure timely train arrivals and departures.
- Conducted safety inspections of trains before each run to ensure compliance.
- Assisted passengers with disabilities, ensuring accessibility during travel.
- Trained new conductors on operational procedures and safety standards.
- Communicated with other personnel via radio or telephone while on duty.
- Inspected trains for safety hazards or issues prior to departure.
- Collaborated with other crew members during emergency situations.
- Received and followed directions from train dispatchers.
- Responded to customer inquiries and complaints in a professional manner.
- Provided on-board announcements regarding stops, delays, and transfers.
- Reported any irregularities or malfunctions to the engineer or supervisor immediately.
- Arranged removal of defective cars from trains at stations or stops.
Lab Assistant
North Shore LIJ Hospital
New Hyde Park, New York
11.2012 - 08.2015
- Assisted in preparing laboratory samples for diagnostic testing and analysis.
- Organized and labeled specimens for accurate tracking and identification.
- Produced and submitted laboratory documents and reports per compliance requirements.
- Sanitized workstations and instruments to avoid cross-contamination.
- Handled administrative tasks for laboratory staff and overall operations.
- Prepared specimens and forms for transport to outside laboratories.
- Prepared lab for daily operations by stocking materials and equipment.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
Unit Receptionist
North Shore LIJ Hospital
, US
01.2012 - 11.2012
- Prepare patients' charts, bed, and door tags.
- Transmits discharge notice to appropriate departments, patient charts, and forwards completed charts to medical records within the established time interval.
- Notifies assigned departments when patients are admitted, discharged, transferred, placed on the 'condition serious list, or expired.
- Perform a variety of clerical duties required to maintain accurate charts during patient stays.
- Provide information and direct visitors.
- Use of appropriate telephone etiquette and knowledge of the telephone system to facilitate communication with the patient units.
- Answer the intercom, assist visitors, and distribute incoming mail.
- Receive and transmit messages accurately and promptly.
- Provide coverage where needed at the request of supervisory staff.
Secretary/ Front Desk Manager
Aadvanced Chiropractic
, US
01.2008 - 01.2012
- Oversee front-office operations and provide impeccable customer service.
- Verified and requested authorization for medical procedures, submitted claims to insurance companies, follow-up on outstanding medical claims and typed assigned medical reports.
- Utilize knowledge of medical terminology.
- Performed secretarial duties.
- Trained front desk staff.
Medical Debt Collector
Scott Lowery Law Office
, US
04.2007 - 11.2007
- Phoned customers and attempted to persuade customers to pay amount due, or arranged payment at a later date.
- Kept record of collections and status of accounts.
- Located customers to collect installments, overdue accounts, damage claims and non-payable checks.
Medical Receptionist/ Medical Assistant
David Dixon, DPM
, US
09.2003 - 12.2006
- Prepared patients for treatment.
- Administering treatments and developing X-Rays, handed instruments and materials to doctor as directed.
- Cleaned and sterilized instruments.
- Inventoried and ordered medical supplies and materials.
- Answered telephones and scheduled appointments and maintained files.
Education
Biblical Studies: Christian Counseling Candidate
Colorado Christian University
Lakewood, CO, US10-2026
GED -
New York City Dept. Of Education
Albany, NY03-2000
Skills
- Maintaining safety
- Safety management
- Passenger assistance
- Route planning
- Multitasking
- Verbal and written communication
- Filing systems
- Documentation and recordkeeping
- Billing and invoicing
- Microsoft Office Suite
- Microsoft Excel
- Medical terminology
References
References available upon request
Timeline
Train Conductor
MTA New York City Transit
08.2015 - Current
Lab Assistant
North Shore LIJ Hospital
11.2012 - 08.2015
Unit Receptionist
North Shore LIJ Hospital
01.2012 - 11.2012
Secretary/ Front Desk Manager
Aadvanced Chiropractic
01.2008 - 01.2012
Medical Debt Collector
Scott Lowery Law Office
04.2007 - 11.2007
Medical Receptionist/ Medical Assistant
David Dixon, DPM
09.2003 - 12.2006
Biblical Studies: Christian Counseling Candidate
Colorado Christian University
GED -
New York City Dept. Of Education