ERICA CLARK
Houston,TX
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
15
15
years of professional experience
Work History
Radiology Support Specialist
Lyndon B. Johnson Hospital
Houston, USA
11.2015 - Current
- Supports and assists in radiology imaging by ensuring the accurate and efficient flow of paperwork, films and digital images
- The Radiology Records Clerk interacts and communicates with physicians, technical staff, and other healthcare professionals to facilitate departmental operations
- Transports patients throughout the facility via bed, stretcher and/or wheelchair, maintaining proper safety and infection control methods, and ensuring that the patient is given the utmost courtesy and respect by utilizing good customer service skills and adhering to the Service First standards of behavior
- Dispatch work orders from EPIC
- Trained new employee
Medical Assistant
Zimmerman Medical Clinic
Houston, USA
06.2012 - 07.2015
- Perform the routine hospital ward functions efficiently and promptly
- Maintain a welcoming environment for patients, their loved ones and care providers
- Supervise the attendance and work of the maintenance workers
- Establish and follow-up on scheduled appointments
- Verify Insurance for all coverage
- Manage the flow of visitors and directed them towards their patient's rooms
- Input medical records and lab results appropriately
- Prepare patients for Physician’s care
- Coordinate with hospital unit clerk for routine and special functions
- Maintain records of the patients that’s admitted into the hospital
- Collect, review, and sort lab specimens
Behavioral Health Tech
Cenikor
Houston, USA
07.2010 - 05.2014
- Assists in creating and maintaining a therapeutic environment for adolescent substance abuse clients
- Coordinate and set up clients appointments to medical clinics, meals, AA meetings in the community, recreational activities, field trips and other outings to ensure safety
- Provide therapeutic assistance, and help prevent elopement
- Continuously monitor health, security and well-being of clients by ensuring facility is secure and residents are in their rooms at appropriate times
Education
Cisco Networking - CCNA: Switching, Routing, and Wireless Essentials
Houston community college
01.2023
occupational therapy -
LONESTAR College
01.2021
occupational therapy -
San Jacinto College
01.2016
Certificate - Medical Assistant
Sanford Brown College
01.2014
Certificate - Medical Business Office Professional (Terminology, Medical Insurance Billing)
Houston Community College
01.2011
Skills
- Clinical Office Coordination
- Document Lab Results
- Service Coordination
- Timely Data Processing
- Patient Vital Assessment
- Advanced Microsoft Office Skills
- Medical Records Management
- Phlebotomy Skills
- Medi Soft
- Schedule Optimization
- Clinical Procedure Proficiency
- Electronic Record Keeping
- Blueprint Development
- Ordering and maintaining records through SAP
- EPIC system
- Access Connectivity
- Security Access Oversight
- First-Hop Redundancy Implementation
- High Availability
- IP Services
- Routing
- Network Protocol Switching
- Network Controller Expertise
- Support services
- Customer engagement
- Activity planning
- Client communication
Timeline
Radiology Support Specialist
Lyndon B. Johnson Hospital
11.2015 - Current
Medical Assistant
Zimmerman Medical Clinic
06.2012 - 07.2015
Behavioral Health Tech
Cenikor
07.2010 - 05.2014
Cisco Networking - CCNA: Switching, Routing, and Wireless Essentials
Houston community college
occupational therapy -
LONESTAR College
occupational therapy -
San Jacinto College
Certificate - Medical Assistant
Sanford Brown College
Certificate - Medical Business Office Professional (Terminology, Medical Insurance Billing)
Houston Community College
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