Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Clemons

Eight Mile,AL

Summary

Dynamic customer service professional with experience at BeBEE Careers, excelling in complaint resolution and follow-up skills. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in scheduling and call center operations, consistently delivering solutions that foster loyalty and drive repeat business.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

BeBEE Careers
10.2023 - 02.2025
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.

Med Tech

Baldwin House
07.2021 - 10.2023
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Administered medications and performed basic and advanced patient assessments.

Inbound Call Center Representative

Grand Circle Travel
01.2020 - 06.2021
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.

Education

High School Diploma -

Mattie T. Blount High
Eight Mile, AL
05.2005

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Retail sales customer service
  • Microsoft PowerPoint
  • Call center experience
  • Follow-up skills
  • Appointment scheduling

Timeline

Customer Service Representative

BeBEE Careers
10.2023 - 02.2025

Med Tech

Baldwin House
07.2021 - 10.2023

Inbound Call Center Representative

Grand Circle Travel
01.2020 - 06.2021

High School Diploma -

Mattie T. Blount High

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