Summary
Overview
Work History
Education
Skills
Timeline
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Erica Cline

Miami

Summary

Experienced and dynamic hospitality professional with a strong background in fast paced and high energy environments. Skilled in upselling premium services, handling high-value transactions, and creating memorable guest experiences. Known for staying calm under pressure, managing time effectively, and resolving issues quickly and professionally. Passionate about delivering excellent service and maintaining a welcoming, customer-focused atmosphere.

Overview

4
4
years of professional experience

Work History

Guest Services Associate

Gold Rush Cabaret
05.2024 - Current
  • Greeted and checked in guests with professionalism and discretion, ensuring a welcoming and secure environment.
  • Managed cover charges, processed payments, and handled cash and credit transactions accurately.
  • Answered phone calls and responded to inquiries regarding club services, hours, and events.
  • Facilitated high-value transactions for VIP guests, including bottle service and private room bookings.

Server

The Heights
08.2023 - 02.2024
  • Delivered exceptional, attentive service in a fast-paced upscale dining environment, consistently meeting high guest expectations.
  • Managed multiple tables efficiently while maintaining a calm and professional demeanor during peak hours.
  • Processed payments accurately and responsibly using POS systems, including split bills and special discounts.
  • Upsold premium menu items and specials, contributing to increased average check totals and overall restaurant revenue.

Cocktail Server

Level Two
02.2023 - 11.2023
  • Delivered high-end bottle service and VIP hospitality in a fast-paced nightclub and lounge environment.
  • Promoted and upsold premium spirits, mixers, and packages, regularly exceeding nightly sales goals.
  • Ensured all service complied with alcohol service laws and venue safety policies.
  • Processed payments and tips accurately using POS systems, handling large transactions with discretion.

After School Program Leader

After-School All-Stars
02.2023 - 06.2023
  • Planned and led enrichment programs including arts & crafts, STEM projects, team sports, and homework support.
  • Fostered a safe, inclusive, and positive environment that promoted learning, creativity, and social development.
  • Communicated effectively with parents, school staff, and coworkers to support each child's individual needs and progress.
  • Implemented behavior management strategies in alignment with school policies and program guidelines.

Server

Paddy Jacks
02.2021 - 01.2023
  • Provided friendly and efficient service in a high-volume sports bar and casual dining environment.
  • Took food and drink orders accurately while managing multiple tables and maintaining guest satisfaction.
  • Built rapport with regulars and sports fans, contributing to a lively and welcoming atmosphere.
  • Followed all health, safety, and alcohol service guidelines in compliance with company and state regulations.

Education

Bachelor of Arts - Communications

University of Toledo
Toledo, OH
12-2023

Skills

  • Time management
  • Hospitality services
  • Listening skills
  • Issue resolution

Timeline

Guest Services Associate

Gold Rush Cabaret
05.2024 - Current

Server

The Heights
08.2023 - 02.2024

Cocktail Server

Level Two
02.2023 - 11.2023

After School Program Leader

After-School All-Stars
02.2023 - 06.2023

Server

Paddy Jacks
02.2021 - 01.2023

Bachelor of Arts - Communications

University of Toledo

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