Erica Coles

Supervise and lead Inventory Control Specialists, providing training, coaching, and performance management.
• Maintain accurate inventory records within ERP and WMS systems while ensuring data integrity and compliance.
• Monitor inventory levels across warehouse and storage locations to support operational requirements.
• Investigate and resolve inventory discrepancies, including shortages, overages, and misplaced inventory.
• Generate and analyze inventory reports, identifying trends, risks, and opportunities for process improvement.
• Assist with internal, external, and regulatory audits while maintaining accurate documentation and records.
• Collaborate with warehouse and operations teams to improve inventory accuracy and operational efficiency.

Analyzed unemployment and student loan data to ensure compliance with federal and state regulations.
• Maintained confidential client records while adhering to regulatory and company requirements.
• Participated in ongoing training to remain current on industry regulations, best practices, and policy updates.
• Developed financial analysis models to evaluate opportunities and support informed business decisions.
• Researched and resolved account discrepancies while providing accurate documentation and reporting.
• Assisted team members with process improvements and workflow efficiencies.

Oversaw inventory control and purchasing processes to optimize stock levels and operational efficiency.
• Reviewed purchase orders for accuracy, compliance, and cost effectiveness prior to approval.
• Maintained purchasing records and documentation to support audit readiness and vendor management.
• Cross-trained in order processing, quality control, logistics, picking, and inventory operations.
• Coordinated with vendors and internal departments to ensure timely procurement and inventory availability.
• Supported process improvements that enhanced inventory accuracy and workflow efficiency.

Inspected finished products to verify compliance with customer specifications and quality standards.
• Identified, documented, and reported product defects and quality concerns.
• Collaborated with production and operations teams to maintain quality control standards.
• Reduced inventory discrepancies through accurate tracking of incoming shipments and inventory updates.
• Assisted in implementing quality assurance procedures that improved product consistency.