ERICA COLUCCI

Social Media Highlights:

• Photographed & edited pictures/videos to create innovative sales concepts & aesthetically appealing account pages
• Advanced social media management knowledge by completing interactive web-based courses online to sharpen skills & integrate new social media trends into future campaigns
• Created paid ads for Facebook & Instagram which increased engagement & connected product Influencers- thus, increasing brand reach, page followers & post "likes" by hundreds
• Analyzed market data to determine ways to reach target audience
• Managed company's online reputation under supervision of the Wellness Center Manager and responded to both positive and negative posts appropriately

Administrative Support:

• Supported cross-functional wellness center staff with daily medical operations & administrative tasks while also assisting management
• Leveraged eClinical Works & MDware EMR systems to schedule medical appointments, communicate with staff/medical providers, and help extend appropriate care by documenting patients' medical issues/history, doctors notes, diagnosis, lab results, medications, allergies, etc
• Educated patients on aesthetic/wellness products/procedures offered in addition to their benefits, which increased sales by roughly 25% following 1 month of hire date
• Analyzed many customers/patients topical skin conditions & presented appropriate skincare product recommendations, home care instructions, & advanced facial/laser procedures
• Fostered friendly, warm & exceptional customer experience for any and all patients in addition to contributing to a positive, upbeat workplace morale
• Managed physician calendar, scheduling patient appointments and procedures Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications

• Provided emotional support, therapy practice, mentorship, education, and social skills to children with severe special needs such as non-verbal autism, cerebral palsy, down-syndrome, etc.
• Redirected poor behavior using positive reinforcement, play therapy, activities, and education
• Guided, assisted, and mentored children to perform daily activities, and social engagement with peers
• Administered medication, feeding, and dressing; monitored bathroom use and pool use/water activities
• Communicated with families and leadership via email, phone, online software systems, and/or in person meetings
• Tracked and monitored child's progress and recorded changes to support future modifications
• Determined treatment plan to increase positive chnages to child's behavior and education, as well as meet their goals
• Worked tirelessly to improve the quality of life for patients through compassionate care