Erica Teegarden
Morning View,KY
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Legal Collections
Zwicker and Associates PC
Hebron, Kentucky
06.2026 - Current
- Negotiated repayment plans within compliance guidelines and client requirements.
- Negotiated payment plans with customers to satisfy delinquent accounts.
- Contacted account holders to discuss balances and payment arrangement options.
- Reviewed consumer accounts and prepared resolution notes for collection activity.
- Managed sensitive conversations while following debt collection and compliance procedures.
- Documented calls, promises, and account updates in collection systems.
Legal Account Resolution Specialist
Weltman Weinberg and Reis Co
Cincinnati, Ohio
08.2025 - 04.2026
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Verified customer identities before discussing sensitive account details.
- Followed compliance rules and privacy standards during customer interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Citibank, NA
Florence, Kentucky
10.2023 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved billing, payment, and transaction questions using bank systems.
- Answered customer calls for Citibank account and card inquiries.
- Verified customer identities before discussing sensitive account details.
- Followed compliance rules and privacy standards during customer interactions.
Skills
- Complaint resolution
- Effective communication
- Active listening
- Account documentation
- Debt recovery strategies
- Debt negotiation
- Negotiation techniques
- Customer engagement
- Customer relationship management
- Call center systems
Timeline
Legal Collections
Zwicker and Associates PC
06.2026 - Current
Legal Account Resolution Specialist
Weltman Weinberg and Reis Co
08.2025 - 04.2026
Customer Service Representative
Citibank, NA
10.2023 - 09.2024