Jodi Pekar
Farmingville,NY
Summary
I have had an ten year involvement with Boy Scouts of America specifically working with events and activity coordination, obtained relief for families in both financial as well as emotional/psychiatric needs. I am also involved in several charities to coordinate fund raising ideas and events.
Overview
8
8
years of professional experience
Work History
Legal Collections
Foster Garbus AndGarbus
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
No-Fault Billing Specialist
Optum360 United Health Group
Melville , NY
10.2017 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Performed Type, Type and Type filing every Timeframe.
Customer Service Representative
Optum 360
Melville , NY
01.2015 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Certificate In Medical Coding -
Suffolk County Community College
Selden, NYCertificate Medical Billing
Suffolk County Community College
Selden, NYNassau Community College
Garden City, NYH,s, Diploma -
General Douglas Macarthur H.S
Levittown, NY06.1984
Skills
- Overdue Balance Detection
- Automated Account Review
- Problem Investigations
- Correspondence Sorting and Filing
- Updating Customer Accounts
- Skip Tracing
- Debt Repayment Negotiation
- Problem Identification
- Analytical and Critical Thinking
- Organizational Skills
- Medical Billing and Collections
- Correspondence Writing
- Goals and Performance
- Training and Teaching
- Denial Appeals Process
- Creative Solutions
- Insurance Company Communication
- Exemplary Communication Skills
Additional Information
Current Skills
Meet department billing and mandatory metrics expectations
Manager large volume portfolio
Maintain current wait dates
Excelerate in Adobe,Power Point,and multiple apps and systems at one time
Ensure due diligence is performed based on age and balance
Follow situational response training and department procedures
Train new hires
Utilize N.Y.S insurance department procedures
assist with day one
Timeline
No-Fault Billing Specialist
Optum360 United Health Group
10.2017 - Current
Customer Service Representative
Optum 360
01.2015 - 10.2017
Legal Collections
Foster Garbus AndGarbus
Certificate In Medical Coding -
Suffolk County Community College
Certificate Medical Billing
Suffolk County Community College
Nassau Community College
H,s, Diploma -
General Douglas Macarthur H.S