Erica Cox
Fort Collins,CO
Summary
25 years in the restaurant industry, bachelors in social work. both tie together with a strong understanding of how to serve people and serve your community
Overview
19
19
years of professional experience
Work History
Supervisor
HuHot Mongolian Grills LLC
05.2022 - Current
- Manage flow off all restaurant needs ie: FOH,BOH, Staff, ability to work in any of the individual positions related to FOH, BOH
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
To-Go Specialist
Olive Garden
01.2005 - 01.2023
- Worked for Darden Restaurants in CO, TX, and VT for 5 years, in between college and other jobs.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
Lead Pre-School Teacher with State Credentials
The Children's Workshop
02.2019 - 11.2021
- Monitored an Assistant Teaching staff, while implementing an exclusive and educational curriculum
Program Director
Summit Stone
11.2016 - 11.2018
- Facilitated a non-profit community program called "Parent Cafes"
- We partnered with the Larimer County Food Bank
- I was responsible for organizing topics, and leading community members towards self-sufficiency, as well as building and strengthening community relationships.
Lighthouse Keeper
River Song Waldorf School
08.2018 - 06.2017
- Assist teaching staff as needed during drop off and pick up procedures with pre-school aged children.
Case Manager
Area Agency on Aging
08.2012 - 08.2010
- Carried a caseload of 80+ clients through the counties aging department
- I assisted individuals and families with in home services to keep them out of nursing homes
- I worked with a multitude of third parties to provide home modifications, meals, and home health nursing care.
Education
Bachelors of Social Work -
University of Mansfield Pennsylvania
Skills
- 20 plus years of customer service skills, team practice team building skills
- 15 years working in community based programs, with a strong sense of community understanding and outreach
- emphasis in strong work ethics and work practice
- Ability to operate all restaurant functions in FOH and BOH
- Desire to learn the individual company prospective and insight
Timeline
Supervisor
HuHot Mongolian Grills LLC
05.2022 - Current
Lead Pre-School Teacher with State Credentials
The Children's Workshop
02.2019 - 11.2021
Lighthouse Keeper
River Song Waldorf School
08.2018 - 06.2017
Program Director
Summit Stone
11.2016 - 11.2018
Case Manager
Area Agency on Aging
08.2012 - 08.2010
To-Go Specialist
Olive Garden
01.2005 - 01.2023
Bachelors of Social Work -
University of Mansfield Pennsylvania
Similar Profiles
Mikayla WrightMikayla Wright
Line Fill/Restaurant Hostess at HuHot Mongolian Grills LLCLine Fill/Restaurant Hostess at HuHot Mongolian Grills LLC
Autumn WeekleyAutumn Weekley
Supervisor /Restaurant Server at HuHot Mongolian Grills LLCSupervisor /Restaurant Server at HuHot Mongolian Grills LLC
Haylie LafaveHaylie Lafave
Restaurant Hostess at HuHot Mongolian Grills LLCRestaurant Hostess at HuHot Mongolian Grills LLC
Brett MarkhamBrett Markham
Amazon Delivery Associate at Special Projects Group LLCAmazon Delivery Associate at Special Projects Group LLC
Zoe JacksonZoe Jackson
Patient Care Assistant at UCHealth Poudre Valley HospitalPatient Care Assistant at UCHealth Poudre Valley Hospital