Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Cox

Newport News,VA

Summary

I am a detailed professional with strong organizational and adaptability skills. I'm gifted at working with all types of customers. I'm skilled in quick learning, navigating change, and excellent customer service. I am looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

Customer Service Representative/Store Associate

The UPS Store
Williamsburg, VA
11.2021 - 03.2025
  • Greets customers upon arrival to create a positive first impression, and determines the purpose of the visit.
  • Provided excellent service and attention to customers when face-to-face, online, or over the phone.
  • Aim for guest satisfaction to build and maintain a clientele.
  • Processes a high volume of mail and packages for UPS, USPS, Amazon, and FedEx.
  • Accurately sorts and delivers mail to 300 mailbox customers.
  • Use the UPS Store Center Manifest System for all UPS-related services.
  • Assists with the various design orders, and the printing accuracy of these orders.
  • Assists customers with document services.
  • Designs flyers, business cards, banners, and signs.
  • Assists with printing, faxing, and scanning.
  • Provide notary services.
  • Handle all Amazon returns.
  • Obtain receipts or signatures for delivered goods, collecting payment when necessary.
  • Handles cash, checks, and credit cards.
  • Adheres to all UPS and federal guidelines to ensure all policies and laws are being followed.
  • Handles merchandise following product handling standards.
  • Support and fill in for the team when the need arises.
  • Resolves customer complaints on an as-needed basis.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.

Receptionist

Casey BMW
Newport News, VA
08.2020 - 11.2021
  • Operated the main phone to answer inquiries and forward calls to the correct department or individual needed.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Utilized office equipment such as printers and copiers.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Maintained an organized filing system of confidential client information, per company policy.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Prepared outgoing mail to buyers.
  • Distributed all incoming mail to each department daily.
  • Received customer payments, including cash, checks, debit, and credit cards.
  • Prepared DMV paperwork for customers after they bought a car.

Education

Professional Aesthetician -

American Spirit Institute
Williamsburg
09-2023

Associate of Science -

Virginia Peninsula Community College
Hampton, VA
08-2021

Skills

  • Multitasking and organization
  • Punctuality and reliability
  • Adaptability and flexibility
  • Fast learner
  • Verbal and written communication
  • Telephone etiquette
  • Administrative support
  • Complaint resolution

References

References available upon request.

Timeline

Customer Service Representative/Store Associate

The UPS Store
11.2021 - 03.2025

Receptionist

Casey BMW
08.2020 - 11.2021

Professional Aesthetician -

American Spirit Institute

Associate of Science -

Virginia Peninsula Community College

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Erica Cox