ERICA CREEL

* Provided exceptional customer service by assisting clients with product inquires, orders, and returns, ensuring a seamless purchasing experience.

* Processed orders efficiently using Prophet21 system, maintaining accuracy and timely fulfillment

* Managed inbound and outbound calls, emails, and in person interactions to support customer needs and resolve issues promptly.

* Maintained up-to-date knowledge of safety equipment and regulations to guide customers in selecting appropriate products.

* Collaborated with the sales and warehouse teams to ensure accurate order processing and timely deliveries.

* Handled customer complaints with professionalism, finding effective solutions to maintain high customer satisfaction.

* Assisted in conducting annual inventory counts, ensuring accuracy and proper stock reconciliation.

* Merchandised the showroom to create an organized and visually appealing shopping experience, enhancing product visibility and driving sales.

* Supervised daily store operations, ensuring efficiency and adherence to company policies.

* Led and motivated team members to provide excellent customer service and meet sales goals.

* Handled cash and credit card payments and returned receipts, change and payments cards to customers.

* Resolved customer concerns quickly and professionally to enhance customer satisfaction.

* Assisted in inventory, restocking and maintaining store organization.

* Trained and mentored new employees, ensuring team readiness and productivity.

* Executed store resets and planograms to ensure accurate product placement and merchandising compliance.

* Received Pharmacy Technician Certification- Assist Pharmacist in filling prescriptions, answering customers questions and concerns. Provided update to customer database with specific information pertaining to each customer to meet state requirements.

* Maintained productivity and quality standards in a fast-paced, high-volume environment.

* Followed safety protocols and workplace procedures to maintain a secure work environment.

* Collaborated with team members to meet daily quotas and shipping deadlines.

* Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

* Packed and labeled merchandise to prepare for loading and shipments to customers.

* Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.

* Prepared inventory for shipment by attached tags and labels and executing shipment documents to facilitate delivery to proper customers.

* Trained team member associates and monitored performance on day to day operations.

* Promoted to leadership position in recognition of strong work ethic and ability to demonstrate exceptional customer service and leadership.