Kaylee Bruce
Riverview,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Enthusiastic to help for the safety from all ages, in the most efficient, effective, and compassionate manner.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ritz Safety
Tampa, FL
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customers walk-ins for faster service and providing what they need for safety.
Private Swim Instructor
Myself
Lutz, FL
01.2019 - 12.2020
- Taught students pool and water safety guidelines.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Taught the importance of knowing how to swim as well as making it fun!
Customer Service Associate
Skyzone
Largo, FL
06.2017 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Operate cash register for cash, check and credit card transactions with 100% accuracy.
- provided oral translations and sign language interpretations for deaf.
Student Volunteer/ Mom & Baby/ Labor & Delivery
St. Joseph Hospital North
Lutz, FL
05.2018 - 08.2019
- Worked in team environment to maintain high levels of productivity.
- Gained operational knowledge and supported departmental needs.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Maintained confidentiality of the patient data and condition at all times to safeguard health information.
- Provided transportation services for the patients.
CNA Internship
Baldomero Lopez State Veterans
Land O' Lakes, FL
11.2018 - 05.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Helped clients with hygiene- related tasks such as brushing teeth, bathing, grooming and toileting.
Education
High School Diploma -
Pasco Hernando State College
Wesley Chapel, FL08.2024
Skills
- Building Customer Trust and Loyalty
- Needs Assessment
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Observing responses
- Encouraging / providing safety
- Understanding Customer Needs
Certification
- CNA - Certified Nurse Assistant
Languages
American Sign Language
Limited Working
Timeline
Customer Service Representative
Ritz Safety
08.2021 - Current
Private Swim Instructor
Myself
01.2019 - 12.2020
CNA Internship
Baldomero Lopez State Veterans
11.2018 - 05.2019
Student Volunteer/ Mom & Baby/ Labor & Delivery
St. Joseph Hospital North
05.2018 - 08.2019
Customer Service Associate
Skyzone
06.2017 - 11.2019
High School Diploma -
Pasco Hernando State College
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