Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddison Crabtree

WILMER,AL

Summary

Dynamic professional with a proven track record in customer service and technical support, notably at Ritz Safety. Excelled in conflict resolution and problem-solving, enhancing customer loyalty and repeat business. Demonstrated adaptability and communication skills, achieving high levels of efficiency and customer satisfaction. Expert in managing high-stress situations and fostering team collaboration.

Overview

4
4
years of professional experience

Work History

National Account CSR

Ritz Safety
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Server

Waffle House
05.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Fry Cook

Hickory Pit Too
08.2022 - 05.2023
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
  • Communicated closely with servers to fully understand special orders for customers.
  • Contributed to a positive team environment, collaborating with fellow cooks and staff members.

Cashier

Colonel Dixies
01.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Arts - Liberal Arts

Coastal Alabama Community College
Bay Minette, AL
05-2026

High School Diploma -

Mary G Montgomery High School
Semmes, AL
05-2024

Skills

  • Customer service
  • Technical support
  • Conflict resolution
  • Problem solving
  • Communication
  • Time management
  • Upselling
  • Adaptability

Timeline

National Account CSR

Ritz Safety
09.2024 - Current

Server

Waffle House
05.2023 - 08.2024

Fry Cook

Hickory Pit Too
08.2022 - 05.2023

Cashier

Colonel Dixies
01.2022 - 05.2022

Associate of Arts - Liberal Arts

Coastal Alabama Community College

High School Diploma -

Mary G Montgomery High School

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