Loni M Stephenson
Grand Rapids
Summary
Helping people get the information they need to get their passports and other travel information. Seeking a Human Services-based position.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
National Passport - CSR
Peckham
09.2023 - Current
- Computer Skills- Appointment bookings and knowledge base navigation
- Providing excellent customer service and handling a high volume of time-sensitive calls.
- Mentoring the next set of people coming into my job to help them further their experiences.
- Help Desk and Vital Records
Speedway
01.2023 - 09.2023
- Ran a cash register: handled point of sales systems.
- Restocked store with inventory-maintain organized environment.
- Checked in orders as they came in from descriptors of goods and services.
Education
High School -
Tri-County High School
01.1999
Bachelor’s - Computer Science-Cyber Security
American Intercontinental University
11.2025
Associate - Business
American Intercontinental University
10.2025
Associate - Business
Grand Rapids Community College
01.2022
Skills
- Time Management
- Problem solving
- Communication
- Computer skills
- Soft Skills (Patience)
- Mentoring
- Appointment scheduling
- Customer service
- Help desk support
- Vital records management
- Time-sensitive communication
- Call handling efficiency
Timeline
National Passport - CSR
Peckham
09.2023 - Current
Speedway
01.2023 - 09.2023
Bachelor’s - Computer Science-Cyber Security
American Intercontinental University
Associate - Business
American Intercontinental University
Associate - Business
Grand Rapids Community College
High School -
Tri-County High School