Summary
Overview
Work History
Education
Skills
Timeline
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Erica Crone

Mesa,AZ

Summary

Looking to advance into management where I can showcase and utilize my 25+ years of experience within the industry . As a Proven leader in hospitality, adept at multitasking and customer service, with extensive experience at Talking Stick Resort. Excelled in high-volume environments, enhancing guest experiences and efficiently managing teams. Skilled in POS systems and new hire training, I consistently contributed to positive workplace culture and operational excellence.

Overview

23
23
years of professional experience

Work History

Bartender

Talking Stick Resort
10.2012 - Current
  • Served high volumes service times during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Server/Bartender

Gila River Casino
10.2011 - 09.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lead Server

Talking Stick Resort
05.2005 - 08.2011
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Mentored and trained new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Managed high volume service times with effective time management and strong multitasking abilities.

Lead Server

Pechanga Resort Casino
03.2001 - 05.2005
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on casino standards and best practices.
  • Contributed to inventory management by monitoring stock levels And placing purchase orders.
  • Created weekly schedules and section rotation for a staff of 60+ servers

Education

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

High School Diploma -

Ray Jr/Sr High School
Kearny, AZ
1995

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Handling Difficult Customers
  • New Hire Training
  • Event Setup

Timeline

Bartender

Talking Stick Resort
10.2012 - Current

Server/Bartender

Gila River Casino
10.2011 - 09.2012

Lead Server

Talking Stick Resort
05.2005 - 08.2011

Lead Server

Pechanga Resort Casino
03.2001 - 05.2005

Maricopa Community Colleges - Scottsdale Community College

High School Diploma -

Ray Jr/Sr High School

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Erica Crone