Erica Crone
Mesa,AZ
Summary
Looking to advance into management where I can showcase and utilize my 25+ years of experience within the industry . As a Proven leader in hospitality, adept at multitasking and customer service, with extensive experience at Talking Stick Resort. Excelled in high-volume environments, enhancing guest experiences and efficiently managing teams. Skilled in POS systems and new hire training, I consistently contributed to positive workplace culture and operational excellence.
Overview
23
23
years of professional experience
Work History
Bartender
Talking Stick Resort
2012.10 - Current
- Served high volumes service times during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/Bartender
Gila River Casino
2011.10 - 2012.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Server
Talking Stick Resort
2005.05 - 2011.08
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Mentored and trained new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Managed high volume service times with effective time management and strong multitasking abilities.
Lead Server
Pechanga Resort Casino
2001.03 - 2005.05
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on casino standards and best practices.
- Contributed to inventory management by monitoring stock levels And placing purchase orders.
- Created weekly schedules and section rotation for a staff of 60+ servers
Education
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZHigh School Diploma -
Ray Jr/Sr High School
Kearny, AZ1995
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Handling Difficult Customers
- New Hire Training
- Event Setup
Timeline
Bartender
Talking Stick Resort
2012.10 - Current
Server/Bartender
Gila River Casino
2011.10 - 2012.09
Lead Server
Talking Stick Resort
2005.05 - 2011.08
Lead Server
Pechanga Resort Casino
2001.03 - 2005.05
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Ray Jr/Sr High School
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