Yanicka Daniels
Miami,FL
Summary
Proactive Assistant General Manager with a strong track record in customer engagement and team performance optimization. Skilled in communication and quality control, consistently achieving operational goals and fostering a collaborative work environment. Focused on delivering exceptional service and driving business growth.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Burger King
Morrow, Georgia
02.2019 - 05.2024
- Implemented promotional campaigns that increased customer engagement and drove sales.
- Managed team schedules and performance evaluations to ensure efficient delegation and optimize productivity.
- Motivated and led team members to work together to achieve targets.
- Collaborated with management team to develop operational strategies for growth.
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored staff on customer service standards and procedures.
- Managed inventory levels and coordinated supply orders to meet demand.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored compliance with health and safety regulations during shifts.
- Coordinated monthly budgets and managed profit and loss to achieve margin targets.
Assistant Store Manager
Ross Dress For Less
West Park, FL
09.2016 - 01.2019
- Trained new associates on store operations, policies, and procedures to ensure consistent service quality.
- Assisted in managing daily store operations and staff scheduling.
- Provided customer service support for inquiries, complaints, and returns.
- Assisted customers in locating merchandise and provided product information.
- Evaluated departmental needs, delegating tasks to enhance overall production efficiency.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Collaborated with other departments to ensure successful product launches.
- Oversaw quality control processes, identifying and resolving inconsistencies and malfunctions.
- Operated equipment such as scanners and scales correctly during checkout process.
Education
Associate's degree - Nursing
Brown Mackie College-Miami
Miami, FL08-2006
High school diploma -
Miami Northwestern Senior High School
Miami, FL06-2003
Skills
- Operational management
- Quality control
- Food safety and sanitation
- Management and teamwork
- Team leadership
- Customer engagement
- Guest relations
- Effective communication
- Problem resolution
- Time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant General Manager
Burger King
02.2019 - 05.2024
Assistant Store Manager
Ross Dress For Less
09.2016 - 01.2019
Associate's degree - Nursing
Brown Mackie College-Miami
High school diploma -
Miami Northwestern Senior High School