Erica Dallo
Tucson,AZ
Summary
Dynamic professional with a proven track record in conflict resolution and client relationship building, honed at City of Tucson Housing First. Excelled in multitasking and maintaining strong work ethics across roles, significantly enhancing customer loyalty at Seven Eleven. Skilled in both effective communication and organization, adept at transforming challenges into solutions and fostering client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Services Agent
City of Tucson Housing First
06.2023 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved client complaints with punctual, polite and professional service.
- Assisted in daily operations of shelters and cooling centers.
- Assisted clients in obtaining resources and services.
Customer Service Cashier
Seven Eleven
06.2020 - 05.2023
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Housekeeper
Brightstar Cleaners
12.2019 - 07.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
Certificate - Computer Usage And Technology
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ05-2009
Skills
- Conflict Resolution
- Client Relationship Building
- Multitasking and Organization
- Excellent Communication
- Strong Work Ethic
Certification
Completed certification in HMIS
Certificate traning in Trauma Informed Outreach and Engagement
Certificate training in SMI and homelessness
Certificate training in Supporting People Who Use Methamphetamines
Certificate training in Introduction to Housing models, Housing Navagation, and Engagement.
Timeline
Housing Services Agent
City of Tucson Housing First
06.2023 - Current
Customer Service Cashier
Seven Eleven
06.2020 - 05.2023
Housekeeper
Brightstar Cleaners
12.2019 - 07.2020
Certificate - Computer Usage And Technology
Maricopa Community Colleges - Rio Salado Community College
Similar Profiles
Adrian GonzalezAdrian Gonzalez
Water Quality Analyst at Tucson Water Department (City Of Tucson)Water Quality Analyst at Tucson Water Department (City Of Tucson)
Gavin LewisGavin Lewis
Recreational Assistant at City Of TucsonRecreational Assistant at City Of Tucson
Kevin ShonkKevin Shonk
Reserve Police Officer at City of South Tucson Police DepartmentReserve Police Officer at City of South Tucson Police Department
Analyse TapiaAnalyse Tapia
Merchandise Team Lead at American Eagle OutfittersMerchandise Team Lead at American Eagle Outfitters
Grace MadisonGrace Madison
Director at Creative Kids Preschool LLCDirector at Creative Kids Preschool LLC