Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ERICA DAVENPORT

Lakeland,FL
ERICA DAVENPORT

Summary

Master at Coordination, direction and management with unmatchable skills that conquer any task set before me. An experienced professional in all forms. I take pride in my strong leadership and relationship-building skills. I have worked hard to obtain broad industry experience including Healthcare, Sales, Recruitment and a wide array of Customer Service. I thrive in the Customer Service arena and all that comes with it. My people skills have been a lifelong endeavor as well as an achievement. Understanding the customer and delivering a fix to a problem or need is my specialty. I have a way with words and demeanor that is hard to brush off. I enjoy all types of work environments and people. I am beyond motivated and with my experience I rarely let my peers down or my goals falter. Vision and long-term growth are a priority. I am an effective and efficient team leader. I am also a hands-on team player who will help those around me at any cost. I thrive under pressure and do whatever it takes to achieve a goal. I look forward to joining your team. Professional with strong expertise in life insurance solutions, adept at assessing client needs and delivering tailored financial plans. Demonstrates exceptional ability to collaborate with team members and adapt to changing conditions, ensuring reliable outcomes. Skilled in policy underwriting, risk assessment, and customer relationship management, with keen focus on achieving impactful results. Known for integrity, analytical thinking, and strong communication skills.

Overview

23
years of professional experience

Work History

Hamilton Demo

Talent Acquisition Manager
09.2022 - Current

Job overview

  • Executive C-Level Recruiting
  • Diversity Recruiting
  • Business Development and Management
  • Updated Hubspot daily for accurate Applicant Tracking.
  • Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
  • Reduced time-to-fill rates by utilizing advanced recruitment tools such as applicant tracking systems and social media platforms.
  • Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assessment of progress.

Senior Life Services

Independent Life Insurance Agent
01.2023 - 12.2023

Job overview

  • Warm and Cold Lead Calling
  • 300 dials per day
  • Lead Generation and Business Development
  • Vanilla Soft CRM
  • Emphasized long-term planning strategies when presenting policy options, resulting in higher lifetime value per client relationship.
  • Implemented innovative sales techniques that allowed for the successful closing of challenging cases and acquisition of high-value clients.
  • Enhanced customer retention by maintaining strong relationships and conducting regular policy reviews.

Transcat Calibration Laboratory

Lab Coordinator & Quoting Specialist
04.2019 - 09.2022

Job overview

  • Assisted in the performance and success of the Calibration Laboratory.
  • I addressed issues, needs and efficiency of the Lab as well as Customer Service.
  • Aided in the resolution of Lab issues and communicate via email, live chat, and direct phone calls with customers to keep them up to date on all inquiries, equipment statuses, orders and issues that may arise.
  • Tended to Salesforce tickets daily.
  • Conducted online live chat services which involved resolving issues and providing order updates for customers all over the country.
  • Provided technical guidance and training to laboratory staff.

Heatherwoode Golf Club

Wedding Sales & Event Coordinator
05.2016 - 04.2019

Salons at The Greene

Salon Owner & Master Stylist
01.2013 - 07.2016

Square One Salon and Spa

Advanced Stylist
01.2011 - 02.2013

Sport Clips

Stylist
10.2010 - 10.2011

Brio Tuscan Grille

Lead Hostess & Trainer
09.2007 - 10.2010

Everybody's Office Furniture

Receptionist Administrator
08.2006 - 09.2007

Pri-Med Physicians

Office Assistant
09.2005 - 08.2006

Brookhaven Nursing Care Center

State Tested Nursing Assistant
03.2002 - 08.2005

Education

Florida State Licensing Board
Florida State

Certified Life Insurance & Annuities Licensing
01.2023

Scott Paulsen Coaching
Houston, TX

Professional Sales Consultant -Training
01.2022

Regency Beauty Institute
Dayton, OH

Board Certified Cosmetologist from Field of Cosmetology
10.2010

World Harvest
Columbus, Ohio

Marriage Counseling & Music Leadership
05-2005

Dixie High School
New Lebanon, OH

High School Diploma
05.2004

Skills

  • Problem Solving
  • Persuasive Sales Techniques
  • Management
  • Coaching and Mentoring
  • Powerful Negotiation Skills
  • Conflict Resolution
  • Organization
  • Teamwork and Collaboration
  • Coordination and Multitasking
  • Strong Communication Styles
  • Kind, Honest, Dependable
  • Confident and Motivated
  • Adaptable
  • Microsoft Office
  • AS400 IBM Green Screen
  • Salesforce
  • HubSpot
  • Various ATS Platforms
  • Live Chat Services

Timeline

Independent Life Insurance Agent

Senior Life Services
01.2023 - 12.2023

Talent Acquisition Manager

Hamilton Demo
09.2022 - Current

Lab Coordinator & Quoting Specialist

Transcat Calibration Laboratory
04.2019 - 09.2022

Wedding Sales & Event Coordinator

Heatherwoode Golf Club
05.2016 - 04.2019

Salon Owner & Master Stylist

Salons at The Greene
01.2013 - 07.2016

Advanced Stylist

Square One Salon and Spa
01.2011 - 02.2013

Stylist

Sport Clips
10.2010 - 10.2011

Lead Hostess & Trainer

Brio Tuscan Grille
09.2007 - 10.2010

Receptionist Administrator

Everybody's Office Furniture
08.2006 - 09.2007

Office Assistant

Pri-Med Physicians
09.2005 - 08.2006

State Tested Nursing Assistant

Brookhaven Nursing Care Center
03.2002 - 08.2005

Dixie High School

High School Diploma

Florida State Licensing Board

Certified Life Insurance & Annuities Licensing

Scott Paulsen Coaching

Professional Sales Consultant -Training

Regency Beauty Institute

Board Certified Cosmetologist from Field of Cosmetology

World Harvest

Marriage Counseling & Music Leadership
ERICA DAVENPORT