Summary
Overview
Work History
Education
Certification
Affiliations
Timeline
Generic

Erica Davis

Linkedin.com/in/erica-walston-davis/

Summary

Strategic thinker and proactive problem solver looking to utilize skills to protect sensitive data inside and outside of the cloud.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Security Support Engineer

Amazon
Arlington, VA
04.2022 - Current
  • Triage and manage software security issues.
  • Directly support Security Engineers by contributing research for Application Security reviews.
  • Drive identified issues to resolution with internal stakeholders.
  • Collaborate with customers to capture their feedback, ensure support procedures are documented, improved, and communicated to those who need to know.
  • Develop mechanisms to improve operational excellence and efficiencies.
  • Monitor for quality issues and ticketing issues.

Inside Sales Representative

Amazon Web Services
Arlington, VA
07.2020 - 04.2022
  • Work backwards from customer's need to find best products and services to achieve desired outcomes.
  • Collaborate with subject matter experts and customers on migrating and innovating in AWS through researching emerging industry trends, new applications, concepts and procedures.
  • FY 2021: 107% over YTD goal.

Analytics Advisor

SAS Institute
Cary, NC
06.2019 - 07.2020
  • FY 2019: Achieved net sales of $1.1M.
  • FY 2019: 124% of overall sales goal.
  • Supported and grew business relationships with existing accounts and develop strategies to increase sales and revenue.
  • Managed sales pipelines in line with targets and Forecast time to close business.
  • Recommended software solutions, build custom software proposals and develop presentations.

Education Software Solution Specialist

Learning Ally
Raleigh, NC
06.2018 - 06.2019
  • Implemented sales cycle to pre-sell audio-book software solutions B2G in K-12 market.
  • Analyzed and evaluated territory dynamics to develop and implement sales plans.
  • Negotiated and prepared sales contracts for new and existing customers. Qualified prospects and maintained opportunity pipeline to forecast new business.
  • FY 2018: Achieved net sales of over $100K

Software Sales Consultant

Pearson Education
Raleigh, NC
09.2016 - 07.2018
  • Executed sales cycle to sell Learning Management System (LMS) software packages, as well as textbooks, B2G to higher-education faculty. Once LMS is adopted, enrolled students are required to purchase software.
  • Employed effective consultative techniques, including productive questioning strategies to conclude winning and maintaining business.
  • FY 2016 - 2017: Achieved net sales of 2.6 million.
  • FY 2016 - 2017: Built strong client relationships and provided high value adding services, resulting in 5% year over year growth.
  • FY 2016 - 2017: Honored as top sales performer in Eastern region with selling new products.
  • FY 2017- 2018: Averaged 101% to plan.

Remarketing Account Manager

Enterprise Holdings Inc.
Raleigh, NC
01.2010 - 09.2016
  • Worked directly with used car sales managers to sell wholesale vehicles B2B to dealerships within territory.
  • Identified and qualified customer needs, developed sales strategies as well as negotiated and closed profitable sales calls, which resulted in 30% increase in monthly sales.
  • Implemented marketing strategies which resulted in 37% growth of active customer base.
  • Managed portfolio of 40 accounts, which generated over $2M in revenue per month.
  • FY 2015: Reactivated 15 accounts through successful client development.

Education

Master of Science - Information Technology

University of North Carolina At Greensboro
Greensboro, NC
05.2021

Bachelor of Science - Exercise Physiology

East Carolina University
Greenville, NC
2006

Certification

  • CompTIA Security+
  • AWS Security Specialty
  • AWS Solutions Architect
  • AWS Cloud Practitioner

Affiliations

  • National Cyber Security Student Association
  • Information Systems Security Association, Inc.

Timeline

Security Support Engineer

Amazon
04.2022 - Current

Inside Sales Representative

Amazon Web Services
07.2020 - 04.2022

Analytics Advisor

SAS Institute
06.2019 - 07.2020

Education Software Solution Specialist

Learning Ally
06.2018 - 06.2019

Software Sales Consultant

Pearson Education
09.2016 - 07.2018

Remarketing Account Manager

Enterprise Holdings Inc.
01.2010 - 09.2016

Master of Science - Information Technology

University of North Carolina At Greensboro

Bachelor of Science - Exercise Physiology

East Carolina University

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Erica Davis