Erica Davis
Southfield,MI
Summary
Results-driven servant-leader with a strong background in project management, program evaluation, human capital and organizational culture, partnership development and community empowerment. Seeking to leverage my expertise to advance a worthwhile cause and drive positive change in underserved communities.
Results-driven servant-leader with a strong background in project management, program evaluation, human capital and organizational culture, partnership development and community empowerment. Seeking to leverage my expertise to advance a worthwhile cause and drive positive change in underserved communities.
Overview
16
16
years of professional experience
Work History
Chief Operations Officer
SuitUp Incorporated
01.2024 - Current
- Lead day-to-day operations to fulfill the organization's mission and vision
- Worked strategically with Senior Leadership to guide new direction and BHAG of the organization
- Facilitated organizational business model restructure and launch of regional cross-functional ‘pod teams’
- Developed, managed and tracked a $2 million organizational budget, ensuring accurate allocation and efficient use of resources
- Designed and developed an internal website from scratch to centralize and streamline access to critical information for both new and veteran employees
- Managed and oversaw customized Salesforce build-out for organization data and customer relationship analysis
- Created standard operating procedures previously nonexistent due to a startup culture and a small nonprofit staff.
Director of Operations & Culture
SuitUp Incorporated
09.2021 - 01.2024
- Lead day-to-day operations to fulfill the organization's mission and vision
- Worked strategically with Senior Leadership team to grow staff performance and skills, build a new 3-5 year outlook for the organization, and increase revenue stream from under $1 Million to over $2 Million in less than 24 months
- Grew staff from six (6) to fourteen (14) employees in less than 24 months
- Developed and maintained three (3) work culture committees to promote DEI initiatives, employee retention, and improve cross-functionality and collaboration among departments
- Oversaw Fundraising & Development, Marketing & Communications, Human Capital, and Accounting work streams with two full-time staff members and 3-6 interns
- Provided oversight of internal professional development and training through various self-paced and group activities
- Achieved and maintained 80% Staff Satisfaction from 2021 - 2023
- Crafted and executed an ongoing annual staff celebration and award shows to enhance team morale, comradery, and recognition.
Program Director, Corporate Partnerships & Facilitation
SuitUp Incorporated
02.2021 - 09.2021
- Managed and facilitated SuitUp competitions, serving over 500 students and 350 corporate volunteers
- Enhanced Facilitator onboarding and training protocols, improving contractor retention
- Successfully hosted 23 competitions from start to finish.
Program Manager
SuitUp Incorporated
11.2020 - 02.2021
- Managed and facilitated SuitUp competitions, leading to a promotion after hosting 8 competitions
- Developed framework for team culture and organizational team-building.
Manager of Service Delivery
The Financial Clinic
06.2019 - 11.2020
- Oversaw national client organizations' frontline staff training and support for Ecosystem Project initiatives
- Developed project processes and curriculum, contributing to organizational success
- Evaluated and analyzed financial coaching and organizational data, producing white papers and public events
- Advanced organization-wide strategic initiatives for systemic change.
Theater Bartender & Guest Services Associate
Emagine Entertainment
02.2018 - 03.2020
- Crafted signature cocktails and managed bar inventory
- Maintained nightly sales exceeding $2000 per shift
- Trained new employees in guest relations and ticket sales
- Coordinated children's birthday parties and private events.
Partnership Associate
The Financial Clinic
12.2017 - 06.2019
- Managed sales cycle and pipeline for the Change Machine platform, securing sales exceeding $275,000
- Established sales team processes, including calls, demonstrations, and outreach events
- Evaluated and maintained Salesforce records.
Program Center Manager, Fundraising Management
Ruffalo Noel Levitz
01.2017 - 12.2017
- Managed university and nonprofit fundraising program contracts, raising over $100,000 for the annual fund
- Developed recruitment strategies for student callers and oversaw program staff
- Generated effective calling strategies for donor pools.
Credentials Analyst & Human Capital Associate
Green Dot Public Schools
10.2014 - 01.2017
- Designed and implemented credential compliance strategy
- Served as Human Capital liaison for teacher candidate hiring
- Revamped employee referral program and evaluated candidate applications.
Substitute Teacher
Teachers on Reserve
03.2014 - 10.2014
- Facilitated and managed classrooms for various grade levels.
Heroes to the Core Pilot Program- Creator & Lead Facilitator
Dreams to Reality (Cape Town, South Africa)
10.2013 - 11.2013
- Designed and implemented empowerment curriculum for Grade 2 students.
Education Pioneer Fellow- Community Engagement Assistant
Green Dot Public Schools
06.2013 - 09.2013
- Conducted research, outreach, and grant preparation for funding sources
- Created a Community Resource Guide for multiple city regions.
Accountability Specialist
YWCA Los Angeles Job Corps
11.2010 - 06.2013
- Improved enrollment process for Off-Center Programs
- Mentored and counseled students, monitoring their progress and behavior
- Produced reports and statistics for the organization.
Recruitment Project Leader and Program & Curriculum Development Coordinator-City Heroes
City Year Los Angeles
08.2008 - 11.2009
- Supported recruitment efforts and launched City Heroes Program
- Facilitated leadership development and training for Corps Members and volunteers.
Education
Master of Arts - Social Entrepreneurship & Change
Pepperdine University’s Graduate School of Education & Psychology
05.2014
Bachelor of Arts - Psychology and Black Studies
The College of Wooster
05.2008
Skills
- Performance Optimization
- Human Resources
- Operations Management
- Technology
- Cross-Functional Teamwork
- Program Support
- Educational Activities
- Program Planning
- Youth development
- Maintaining Client Records
- Customer Service
- Employee Training
Volunteer Experience
Current volunteer of MHER - Motivating the Female Entrepreneur
Timeline
Chief Operations Officer
SuitUp Incorporated
01.2024 - Current
Director of Operations & Culture
SuitUp Incorporated
09.2021 - 01.2024
Program Director, Corporate Partnerships & Facilitation
SuitUp Incorporated
02.2021 - 09.2021
Program Manager
SuitUp Incorporated
11.2020 - 02.2021
Manager of Service Delivery
The Financial Clinic
06.2019 - 11.2020
Theater Bartender & Guest Services Associate
Emagine Entertainment
02.2018 - 03.2020
Partnership Associate
The Financial Clinic
12.2017 - 06.2019
Program Center Manager, Fundraising Management
Ruffalo Noel Levitz
01.2017 - 12.2017
Credentials Analyst & Human Capital Associate
Green Dot Public Schools
10.2014 - 01.2017
Substitute Teacher
Teachers on Reserve
03.2014 - 10.2014
Heroes to the Core Pilot Program- Creator & Lead Facilitator
Dreams to Reality (Cape Town, South Africa)
10.2013 - 11.2013
Education Pioneer Fellow- Community Engagement Assistant
Green Dot Public Schools
06.2013 - 09.2013
Accountability Specialist
YWCA Los Angeles Job Corps
11.2010 - 06.2013
Recruitment Project Leader and Program & Curriculum Development Coordinator-City Heroes
City Year Los Angeles
08.2008 - 11.2009
Master of Arts - Social Entrepreneurship & Change
Pepperdine University’s Graduate School of Education & Psychology
Bachelor of Arts - Psychology and Black Studies
The College of Wooster
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