Erica Dawson
East Point,USA
Summary
Specialist in customer service and patient client relations. Knowledge of healthcare and medical settings and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient client information.
Overview
19
19
years of professional experience
Work History
Customer Care Specialist
City of East Point
East Point, GA
03.2024 - Current
- Provide front‑line support to residents regarding utility services, billing, and account inquiries.
- Maintain accurate financial and customer records, process payments, and prepare daily deposits.
- Manage high‑volume administrative tasks including data entry, account updates, and documentation.
Account Specialist
Southern Company Gas
McDonough, GA
02.2022 - 01.2024
- Assisted customers with billing, credit, and service inquiries maintained confidentiality and accuracy.
- Coordinated service requests between customers, dispatch, and field technicians.
- Set up payment arrangements and resolved account discrepancies.
Accounts Receivable Specialist
Kohler Distributing Company
Hawthorne, NJ
07.2020 - 02.2022
- Processed payments, posted financial transactions, and maintained accurate account records.
- Communicated with clients and sales teams regarding outstanding invoices and account status.
- Prepared invoices, purchase orders, and end‑of‑day reconciliation reports.
Unit Clerk
Care One at Valley
Westwood, NJ
05.2019 - 07.2020
- Managed patient charts, documented physician orders, and ensured accurate transcription.
- Coordinated patient appointments, transportation, and scheduling needs.
- Supported nursing staff with daily administrative tasks and maintained organized unit records.
- Oversaw supply inventory and ensure timely replenishment.
- Assisted with staffing coordination and communication across departments.
Customer Care Representative
Conduent (NJ E‑ZPass)
Newark, NJ
08.2007 - 05.2019
- Handled high‑volume calls, resolved account issues, and processed payments.
- Reviewed records and verified customer information with accuracy.
- Assisted customers with inquiries and provided clear, professional communication.
Education
Medical Administration Assistant -
Ultimate Medical Academy (UMA)
Certificate in Medical Billing and Coding -
HoHoKus School of Medical Billing and Technical Science
Certified Nursing Assistant -
HPI School of Allied Health
Skills
- Customer Service
- Billing
- Payment processing and data entry
- Patient Scheduling
- Medical Terminology
Timeline
Customer Care Specialist
City of East Point
03.2024 - Current
Account Specialist
Southern Company Gas
02.2022 - 01.2024
Accounts Receivable Specialist
Kohler Distributing Company
07.2020 - 02.2022
Unit Clerk
Care One at Valley
05.2019 - 07.2020
Customer Care Representative
Conduent (NJ E‑ZPass)
08.2007 - 05.2019
Medical Administration Assistant -
Ultimate Medical Academy (UMA)
Certificate in Medical Billing and Coding -
HoHoKus School of Medical Billing and Technical Science
Certified Nursing Assistant -
HPI School of Allied Health