Erica De La Cruz
DeLand
Summary
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
6
6
years of professional experience
Work History
Banquet Server
Mar-A-Lago Trump
West Palm Beach, FL
09.2024 - 12.2026
- Server for important presidential events
- Assistant and helped with polishing
- Delivered exceptional service during high-profile events, ensuring guest satisfaction and adherence to standards.
- Coordinated with kitchen staff to facilitate timely food service and maintain quality presentation.
- Set up, arranged, and dismantled banquet spaces according to specified layouts and client preferences.
Cardiology Cath- lab
Veteran’s Affairs Hospital
West Palm Beach, FL
07.2025 - 01.2026
- Assistant in SPRU unit and help prepare patients for any cardiac procedures.
- Medical Terminology
- EKG Tech translation
- Assistant in procedures
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Scribe
Palm Beach Regional Hospital
West Palm Beach, FL
07.2025 - 09.2025
- Scribe and assistant to physicians
- Medical Terminology
- Monitor patients status
- Documented patient encounters, ensuring accurate representation of clinical information.
- Assisted healthcare providers with transcription of medical notes and reports.
Tax preparer
Central Florida Tax Prep
Orlando, FL
12.2023 - 04.2024
- Front Desk/ Assistant
- Tax preparer
- Prepared individual and business tax returns using advanced tax software.
- Conducted thorough reviews of financial documents to ensure accuracy and compliance with IRS regulations.
Assistant
Orlando Health Hospital
Orlando, FL
08.2023 - 11.2023
- Patients filing reports
- Assistant coordinator
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Greeted guests in with friendliness and professionalism.
Manager
Wendy’s Restaurant
Paramus, NJ
02.2021 - 06.2023
- Managing schedules/ Inventory
- Register/ food handling/ customer service
- Led daily operations to ensure efficient service and customer satisfaction.
- Managed team scheduling, optimizing labor costs while meeting staffing needs.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
Education
BSN - RN
Palm Beach Atlantic University
West Palm Beach, FL05-2026
EKG Certification - EKG Tech
Florida Health Care Academy
Orlando, FL08-2025
High School Diploma - undefined
International Leadership Charter School
Bronx, NY06-2018
Skills
- Bilingual, customer service, time management, adaptability, leadership
- Time management
- Customer service
- Food service
- Strong teamwork
- Adaptive problem solving
Accomplishments
- Collaborated with team of 300 in the development of Mar A Lago.
AWARDS
High honors student, White house recognition, Scholarship for Palm Beach Atlantic University, Awaiting a Phlebotomy Certificate and sitting down for the CNA Exam for certification.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cardiology Cath- lab
Veteran’s Affairs Hospital
07.2025 - 01.2026
Scribe
Palm Beach Regional Hospital
07.2025 - 09.2025
Banquet Server
Mar-A-Lago Trump
09.2024 - 12.2026
Tax preparer
Central Florida Tax Prep
12.2023 - 04.2024
Assistant
Orlando Health Hospital
08.2023 - 11.2023
Manager
Wendy’s Restaurant
02.2021 - 06.2023
High School Diploma - undefined
International Leadership Charter School
BSN - RN
Palm Beach Atlantic University
EKG Certification - EKG Tech
Florida Health Care Academy