Summary
Overview
Work History
Education
Skills
LEADERSHIP
Certification
Timeline
Hi, I’m

ERICA DENNARD

Douglasville,GA

Summary

A customer service professional with focus on delivering high standards and achieving results. Known for effectively addressing customer concerns and contributing to improved service processes. Strong collaborator, adaptable to changing needs, and skilled in active listening and conflict resolution. Reliable and team-oriented. Seeking an intermediate-level position where I can leverage my skills in patient care, medical procedures, and office management to contribute to a dynamic healthcare team.

Overview

20
years of professional experience
1
Certification

Work History

Amwell

Customer Experience Associate
11.2024 - Current

Job overview

  • Engage with patients via phone, email, and chat to deliver compassionate, efficient telehealth support.
  • Conduct insurance verification and provide clear education on healthcare benefits and eligibility.
  • Resolve patient billing concerns, manage prescription-related issues, and troubleshoot technical challenges with empathy and accuracy.
  • Offer critical, real-time assistance during urgent care scenarios to ensure uninterrupted virtual healthcare experiences.

Up2Code

Medical Billing Revenue Cycle Specialist
02.2024 - 09.2024

Job overview

  • Responsible for obtaining patient’s demographics, verifying insurance coverage, and following up on patients’ account balances.

Zeller Realty

Community Engagement Manager
02.2023 - 01.2024

Job overview

  • Coordinated all aspects of monthly tenant events, including organizing parking, security, first aid, hospitality and media requirements. Routinely included the local community businesses in tenant events. Operated the building’s social media accounts, managed the building amenities, and provided support to the building’s management team.

Zeller Realty/ Randstad (Temp Agency)

Tenant Services Coordinator
10.2022 - 02.2023

Job overview

  • Primary contact for tenants within the building for assistance. Coordinated tenant move-in/move-out activities and file updates. Maintained inventory of invoices, coding, and approval stages. Deployed building-wide communications in the direction of the Property Manager. Managed tenant Certificate of Insurance compliance. Issued security /access cards per approved authorizations. Worked on a variety of additional projects as they were assigned.

DFCS/ Focus GA (Temp Agency)

Economic Support Specialist
09.2021 - 06.2022

Job overview

  • Processed customers’ applications and renewal to determine eligibility for Georgia’s DFCS Program. Collaborated with the program’s department to determine initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps. Registered online applications, renewals, and processed verification via Document System. Ability to answer high volume of incoming calls from constituents inquiring about Food Stamps, Medical Assistance, and TANF Program.

GA Technical College, Ark Temporary Staffing (Temp Agency)

COVID-19 Testing Coordinator
09.2020 - 12.2020

Job overview

  • Administered mandatory asymptomatic tests for college students, faculty, and staff. Operated computer technology. Assembled and sanitized test sites. Provided direct assistance with testing procedures.

Fulton County Board of Health

Director Administrative Specialist
12.2019 - 06.2020

Job overview

  • Composed and/or prepared correspondence and reports using appropriate word processing and spreadsheet tools. Performed basic statistical calculations on data for reports and presentations. Planned, prioritized, and scheduled meetings and appointments for the director and other management. Made decisions daily regarding calendars and performed specialized administrative duties required to support the specific program area, using discretion to make judgements based on operating guidelines.

Education

Saint Leo University
Atlanta, GA

Business Administration Management
05.2011

Martinsburg College
Martinsburg, WV

Medical Assistant Certificate from Medical Billing & Coding Assistant
03-2025

Skills

  • Relationship Building
  • Business Relationship Management
  • Account Management
  • Client Relations
  • Financial Accounting
  • Expense Management
  • Yardi Systems
  • CRM
  • COI Track Management
  • Quality Assurance
  • Cisco System Certified
  • Microsoft Office
  • Conflict Management
  • Trend monitoring
  • Experience optimization

LEADERSHIP

Regular volunteer at Loving Hands Ministry and Assistant Manager for Fulton County Elections.

Certification

  • [Medical Billing] Training - [July 2024 - March 2025]

Timeline

Customer Experience Associate

Amwell
11.2024 - Current

Medical Billing Revenue Cycle Specialist

Up2Code
02.2024 - 09.2024

Community Engagement Manager

Zeller Realty
02.2023 - 01.2024

Tenant Services Coordinator

Zeller Realty/ Randstad (Temp Agency)
10.2022 - 02.2023

Economic Support Specialist

DFCS/ Focus GA (Temp Agency)
09.2021 - 06.2022

COVID-19 Testing Coordinator

GA Technical College, Ark Temporary Staffing (Temp Agency)
09.2020 - 12.2020

Director Administrative Specialist

Fulton County Board of Health
12.2019 - 06.2020

Saint Leo University

Business Administration Management

Martinsburg College

Medical Assistant Certificate from Medical Billing & Coding Assistant

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ERICA DENNARD