ERICA DIAZ
Tucson
Summary
I am a reliable employee and manager with extensive skills in customer service and employee management. I have expertise in coordinating projects and serving as the link between customers and workers. I am also deeply dedicated to my work and do everything I can to exceed customer expectations and maintain poise in stressful environments.
Overview
18
18
years of professional experience
Work History
Bartender, Server
Don Martini Venue
Tucson, AZ
01.2026 - Current
- Crafted innovative cocktail menus, enhancing customer experience and venue reputation.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
- Developed strong relationships with regular customers, ensuring personalized service and loyalty.
- Streamlined bar operations, improving efficiency during peak hours through effective workflow management.
- Collaborated with event coordinators to create tailored beverage experiences for private functions.
Project Manager/Workroom Manager
Fabrics That Go (residential)/Restore to Nu (commercial)
01.2020 - Current
- - Managed upholstery projects for both single customers and large businesses
- - Worked with store staff to create sales
- - Delegated upholsters’ large and small scale projects and explained details
Bartender, Cater Server
Vicky Randell Wait Staff
Tucson, AZ
01.2010 - Current
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Provided exceptional customer service, fostering repeat business and loyalty.
- Trained new bartenders on techniques, menu items, and customer interaction standards.
Lead caterer and event coordinator
Blue House Catering
01.2008 - Current
- - Kept events running smoothly and delegated staff as necessary
- - Assured high levels of service and presentation
Manager
Eclectic Cafe
01.2012 - 01.2017
- - Trained new staff members
- - Supervised staff members and assisted them with any issues
- - Served guests
Education
High School Diploma -
Pima College
Tucson, AZ01-1994
Skills
- Restaurant-server, catering-service, restaurant manager and event coordinator
- Known for exceeding customer expectations
- Understanding of Word, Excel, and QuickBooks systems
- Excellent skills in Project Management
- Excels in delegating staff
- Fluent in English, Spanish, and Japanese
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
Spanish
Native or Bilingual
Timeline
Bartender, Server
Don Martini Venue
01.2026 - Current
Project Manager/Workroom Manager
Fabrics That Go (residential)/Restore to Nu (commercial)
01.2020 - Current
Manager
Eclectic Cafe
01.2012 - 01.2017
Bartender, Cater Server
Vicky Randell Wait Staff
01.2010 - Current
Lead caterer and event coordinator
Blue House Catering
01.2008 - Current
High School Diploma -
Pima College