Erica J. Dick
Lake City,MI
Summary
Healthcare revenue cycle professional with 14+ years of experience in medical billing, claim review, payer disputes, denials, and account resolution. Skilled in medical record review, CPT/HCPCS, billing documentation, research, workflow coordination, and process improvement.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Blue Cross Billing Coordinator
Munson Healthcare
Traverse City, MI
10.2025 - Current
- Review medical records and billing documentation to identify discrepancies and support accurate reimbursement.
- Apply CPT/HCPCS knowledge during coding and documentation review for billing-related account resolution.
- Analyze complex accounts to identify billing, denial, payment, and documentation issues.
- Research payer disputes and account discrepancies; escalate complex issues for timely resolution.
- Conducted quality reviews and coordinated weekly productivity to ensure accurate, timely billing.
- Identified process improvements addressing payer policies, system changes, and recurring billing issues.
- Coordinated workflows, training, and reporting to enhance cross-department communication and expedite issue resolution.
Blue Cross Billing Specialist
Munson Healthcare
Traverse City, MI
05.2023 - 10.2025
- Reviewed billing records and documentation to investigate denials, ensuring accurate and timely reimbursement.
- Researched coding, billing, and account discrepancies, escalating payer issues to achieve resolution.
- Facilitated new-hire training and coordinated functions to enhance team knowledge and maintain workflow consistency.
Billing Representative
Munson Healthcare
Traverse City, MI
01.2017 - 05.2023
- Conducted billing follow-up and researched account documentation to ensure accurate reimbursements and implement corrective actions.
- Resolved claim denials and account issues through detailed investigation and research.
- Facilitated daily billing operations and trained new hires in healthcare revenue cycle processes.
Education
Associate of Applied Science - RHIT
Davenport University
Grand Rapids, MI05-2026
Bachelor of Science - RHIA
Davenport University
Grand Rapids, MI08-2027
Skills
- CPT/HCPCS coding
- Medical record review
- Claims processing
- Payer disputes & denials
- Revenue cycle operations
- Research & data analysis
- Process improvement
- Healthcare billing systems
- Change Healthcare, Optum, Availity
- Workflow coordination
- Microsoft Office
- Software: Microsoft Office (Excel, Word, Outlook)
- Healthcare billing systems
- Microsoft Office skills
- CPT/HCPCS coding knowledge
Affiliations
AHIMA
Certification
RHIT
Timeline
Blue Cross Billing Coordinator
Munson Healthcare
10.2025 - Current
Blue Cross Billing Specialist
Munson Healthcare
05.2023 - 10.2025
Billing Representative
Munson Healthcare
01.2017 - 05.2023
Associate of Applied Science - RHIT
Davenport University
Bachelor of Science - RHIA
Davenport University