Kolin Sorbello
Palm Springs,CA
Summary
Passionate and results-driven individual seeking a full-time position within a facility that can utilize my organizational skills, exemplary customer service experience and education. Additionally, I would like to offer my services to an office that promotes teamwork, dependability and an opportunity to learn new skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Medical Front Office Coordinator
Las Vegas Skin And Cancer Clinic
11.2019 - 07.2020
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
Medical Front Office
Eisenhower Medical Center
11.2016 - 06.2019
- Filing patient files Checking patients in & out of appointments Direct Patient Customer Services Answering phones Fax Filing Data Entry Scheduling Patients
Front Office
Pacific Sleep Medicine
09.2016 - 10.2016
- Direct Patient Customer Services Answering phones Fax Filing o DME Reports o Study Reports Data Entry Scheduling Patients o Entering Patient Demographic
- Information o
Front Office Appointment Scheduler
Palm Springs Health & Rehabilitation Center P.S
09.2016 - 10.2016
SAR Swimmer/Able
Military Sealift Command
04.2002 - 03.2015
- Body Seaman Maintenance & repair of all ship’s Search and
- Rescue equipment Watch stander/lookout Helmsman/Navigation Armorer in charge of maintaining and inventory of ammunition and weapons Ship Repair and Maintenance Supervise projects and shipmates
Massage Therapy/Personal Trainer
Five Star Massage
07.1995 - 04.2002
- Provided exceptional customer service to patrons Provided sports massage on various body types and ages Maintain calendars and records for taxes Traveled to clients homes or business
Education
Medical Front Office Program ~ Honor Roll & Perfect Attendance -
Mayfield College
Cathedral City, CAAssociate Arts Degree - Business and Physical Education
Consumnes River College
Sacramento, CASkills
- Qualifications & Skills
- Exceptional customer service
- Claims management
- File management
- Inventory management
- HIPAA compliance
- ICD-9/ICD-10 coding
- CPT/HCPCS coding
- Scheduling
- Eligibility & referrals
- Data Entry (53 wpm)
- Microsoft Word
- Excel
- EPIC Trained
- Appointment Scheduling
- Report Preparation
- Facilities Maintenance
- Inventory Management
- Data Entry
- Employee Supervision
- Performance Improvement
- Phone and Email Etiquette
- Schedule Coordination
- Meeting Coordination and Support
- Relationship Building
- Customer Service
- Accounts Payable and Receivable
- Regulatory Compliance
- Staff Development and Training
- Handling Complaints
- Event Coordination
- Report Writing
- Team Leadership
- Coaching and Mentoring
- Quality Assurance
Accomplishments
I was a search and rescue swimmer for the Department of Defense through the Navy and and participated in several humanitarian relief efforts where I earned several awards and medals for the contribution of the mission at hand.
Additional Information
- Awards & Commendations , 2011 - Merchant Marine Medal for Outstanding Achievement for Operation Tomodachi (Japan earthquake and tsunami) 2010 - Merchant Marine Medal for Outstanding Achievement for participation in providing care and relief to the victims of Haiti earthquake 2006 - Received Award during Canadian Trident Fury- first
Certification
Certified Rescue Swimmer.
Military Sealift command.
CPR.
Timeline
Medical Front Office Coordinator
Las Vegas Skin And Cancer Clinic
11.2019 - 07.2020
Medical Front Office
Eisenhower Medical Center
11.2016 - 06.2019
Front Office
Pacific Sleep Medicine
09.2016 - 10.2016
Front Office Appointment Scheduler
Palm Springs Health & Rehabilitation Center P.S
09.2016 - 10.2016
SAR Swimmer/Able
Military Sealift Command
04.2002 - 03.2015
Massage Therapy/Personal Trainer
Five Star Massage
07.1995 - 04.2002
Medical Front Office Program ~ Honor Roll & Perfect Attendance -
Mayfield College
Associate Arts Degree - Business and Physical Education
Consumnes River College
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