Erica Dominguez

• Greeted and assisted patients using the ADIET approach to ensure a positive experience.
• Registered ER patients, labor & delivery mothers/babies, and direct admissions.
• Handled inpatient registration calls and completed all required documentation.
• Verified patient demographics and insurance information with accuracy.
• Collected copayments and obtained necessary signatures for consent forms.
• Logged and secured patient valuables, returning them upon discharge.
• Managed work queues (WQs), authorizations, and certifications as required.

Cross-Trained areas-

• Infusion
• Trauma/IR
• Specialty Clinic
• Labor and Delivery shift

• Entered and updated patient demographics with accuracy and attention to detail.
• Verified and recorded insurance information to ensure proper billing and coverage.
• Collected copayments and explained payment processes to patients.
• Admitted and registered ambulance patients, coordinating intake with medical staff.
• Transitioned ER accounts to inpatient status and prepared required documentation.
• Created and organized patient packets and ID bands for identification.
• Pre-registered patients for triage to streamline the admission process.
• Obtained necessary signatures for consent and documentation compliance.

• Provided comprehensive front and back office support, ensuring smooth daily clinic operations.
• Welcomed and prepared patients for appointments, maintaining a professional and compassionate environment.
• Managed multi-line phone system, scheduling, rescheduling, and confirming patient appointments.
• Prepared and organized daily charts and records in advance of scheduled visits.
• Conducted patient reminder calls to improve attendance and continuity of care.
• Accurately entered and maintained patient information in electronic databases.
• Collected and verified insurance information.
• Assisted with insurance billing verification and maintained heavy filing systems.
• Escorted patients to exam rooms and ensured rooms were properly cleaned, sanitized, and restocked.
• Sterilized instruments after each use and operated autoclave for infection control compliance.
• Processed prescription refill requests and called in prescriptions for patient pickup.