Nicole Williams
Martinez,CA
Summary
Capable Patient Access Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
John Muir Health, Concord Medical Center
05.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Operations Manager
The Home Depot Inc
04.2004 - 05.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Medical Biller and Coder
DMS
02.2006 - 03.2008
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Researched and resolved medical record discrepancies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Education
Associate of Science - Medical Assisting
Heald College -
Concord, CASkills
- Epic experience
- Admissions Screening
- 50 WPM Typing Speed
- Operational Efficiency
- Eligibility Determinations
- Till Counting
- Patient Admission
- Reliability and Dedication
- Professional Bedside Manner
Timeline
Patient Access Representative
John Muir Health, Concord Medical Center
05.2021 - Current
Medical Biller and Coder
DMS
02.2006 - 03.2008
Operations Manager
The Home Depot Inc
04.2004 - 05.2021
Associate of Science - Medical Assisting
Heald College -
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