Summary
Overview
Work History
Education
Skills
Timeline
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Erica Donaldson

Suffolk,VA

Summary

I have worked in customer services for over a decade. I am patient and always willing to learn new skills. My rich history in leadership and management has given me a natural ability to connect with people seeking to better their in store/online/phone experiences.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Claires
08.2015 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Manager

Tropical Smoothie
03.2010 - 08.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Bachelor of Arts - Animation And Media Art

The Art Institute of Virginia Beach
Virginia Beach, VA
09.2015

Skills

  • Task Delegation
  • Money Handling
  • Orientation and Training
  • Staff Supervision
  • Employee Scheduling
  • Operations Management
  • Retail Operations
  • Product and Service Knowledge
  • Staff Management

Timeline

Assistant Manager

Claires
08.2015 - 07.2023

Manager

Tropical Smoothie
03.2010 - 08.2015

Bachelor of Arts - Animation And Media Art

The Art Institute of Virginia Beach

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Erica Donaldson