Erica Doughty
Gainesville
Summary
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Overview
17
17
years of professional experience
Work History
Front Office Assistant
Northside Hospital Diagnostic Clinic
Gainesville, GA
01.2024 - Current
- Manage patient scheduling to optimize clinic workflow and reduce wait times.
- Coordinate communication between patients and medical staff to enhance service delivery and satisfaction
- Assist with front desk operations, ensuring accurate patient check-in and information collection.
- Maintain organized patient records using electronic health record (EHR) systems for efficient data retrieval.
Unit Director
Boys & Girls Clubs of Lanier
Gainesville, GA
03.2018 - 11.2023
- Directed/managed overall daily operations of the designated Clubhouse with the primary concern for programs and service delivery, supervision and training of staff, facilities management, community relations, and membership administration.
- Directed program development to enhance youth engagement and educational opportunities.
- Oversaw staff recruitment, training, and performance evaluations to cultivate a high-performing team.
- Implemented safety protocols and operational procedures to ensure a safe environment for members.
- Managed budget allocations and financial reporting to maintain fiscal responsibility and transparency.
- Facilitated strategic planning sessions to align organizational goals with community needs and priorities.
Unit Secretary
Northeast Georgia Medical Center
Gainesville, GA
01.2013 - 01.2018
- Various clerical tasks such as answering phone calls, greeting patients, and scheduling appointments or procedures for patients as needed. They must also update and organize patient files to ensure all information is current for Physician review.
Employment Specialist
Georgia Department of Labor
Gainesville, GA
01.2010 - 01.2013
- Ensure qualified candidates are matched with roles that suit their skills and experience. Employment specialists also maintain candidate databases, set up interviews, manage job advertising, and screen prospective candidates.
Education
Bachelor of Arts - Business Management
University of North Georgia
Gainesville, GA05-2022
Skills
- Detail Oriented
- Prioritization
- Problems Resolution
- Proficient in Microsoft Office Suite
Timeline
Front Office Assistant
Northside Hospital Diagnostic Clinic
01.2024 - Current
Unit Director
Boys & Girls Clubs of Lanier
03.2018 - 11.2023
Unit Secretary
Northeast Georgia Medical Center
01.2013 - 01.2018
Employment Specialist
Georgia Department of Labor
01.2010 - 01.2013
Bachelor of Arts - Business Management
University of North Georgia