ERICA DUGAS
New Iberia
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
20
20
years of professional experience
Work History
Collections Specialist
Aggreko
05.2025 - Current
- Managed customer accounts to ensure timely payment and reduce outstanding balances.
- Developed and implemented effective collection strategies to enhance recovery rates.
- Analyzed account data to identify trends and address issues proactively.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
MERCHANDISING SUPERVISOR
HOME DEPOT
07.2017 - 01.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Established strong vendor relationships to maintain and support business.
- Planned and coordinated product availability for advertising and promotion purposes.
- Assembled quarter and full-size point of purchase promotional displays.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Worked with managers and advertising directors to optimize promotions.
- Conferred with store managers to obtain information about customer needs and preferences.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Educated employees on new merchandise during seasonal workshops.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Tracked and recapped key item performance.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Monitored and analyzed sales records and consumer purchasing trends.
- Interviewed and worked closely with vendors to acquire and develop desired products.
- Established vendor performance metrics to evaluate service.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Developed partnerships with internal groups such as packaging, visual and e-commerce.
- Negotiated prices, discount terms and transportation arrangements.
MERCHANDISING SUPERVISOR
HOME DEPOT
07.2017 - 01.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Established strong vendor relationships to maintain and support business.
- Planned and coordinated product availability for advertising and promotion purposes.
- Assembled quarter and full-size point of purchase promotional displays.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Worked with managers and advertising directors to optimize promotions.
- Conferred with store managers to obtain information about customer needs and preferences.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Educated employees on new merchandise during seasonal workshops.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Tracked and recapped key item performance.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Monitored and analyzed sales records and consumer purchasing trends.
- Interviewed and worked closely with vendors to acquire and develop desired products.
- Established vendor performance metrics to evaluate service.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Developed partnerships with internal groups such as packaging, visual and e-commerce.
- Negotiated prices, discount terms and transportation arrangements.
OFFICE MANAGER
AUTHENTIC STONEWORKS
08.2016 - 06.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
OFFICE MANAGER
AUTHENTIC STONEWORKS
08.2016 - 06.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
OFFICE MANAGER
AMERICAN MARBLE OF ABBEVILLE
03.2013 - 08.2016
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
OFFICE MANAGER
AMERICAN MARBLE OF ABBEVILLE
03.2013 - 08.2016
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
KEY CARRIER
HOME DEPOT
09.2010 - 03.2013
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Accepted and processed customer returns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Rotated stock according to dates and protocols.
- Broke down boxes and disposed of trash.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Tracked and prioritized work orders to meet daily production requirements.
- Directed customers to correct store locations.
- Monitored security areas during busy periods.
- Provided sales feedback to management to address concerns in sales reports.
- Oversaw team of 20-100 employees.
- Submitted reports to senior management to aid in business decision-making and planning.
- Used weekly financial data to analyze company growth and optimize operational strategies.
KEY CARRIER
HOME DEPOT
09.2010 - 03.2013
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Accepted and processed customer returns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Rotated stock according to dates and protocols.
- Broke down boxes and disposed of trash.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Tracked and prioritized work orders to meet daily production requirements.
- Directed customers to correct store locations.
- Monitored security areas during busy periods.
- Provided sales feedback to management to address concerns in sales reports.
- Oversaw team of 20-100 employees.
- Submitted reports to senior management to aid in business decision-making and planning.
- Used weekly financial data to analyze company growth and optimize operational strategies.
PRIVATE SITTER
LOVING HEARTS
02.2008 - 09.2010
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Maintained patient's home environment to keep safe, clean and familiar.
- Engaged patient in appropriate stimulation activities and physical activity.
- Assisted disabled clients to support independence and well-being.
PRIVATE SITTER
LOVING HEARTS
02.2008 - 09.2010
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Maintained patient's home environment to keep safe, clean and familiar.
- Engaged patient in appropriate stimulation activities and physical activity.
- Assisted disabled clients to support independence and well-being.
COMMERICAL SALES COORDINATOR
LOWES
10.2005 - 12.2008
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
COMMERICAL SALES COORDINATOR
LOWES
10.2005 - 12.2008
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Education
Bachelor of Science - CRIMINAL JUSTICE ADMINISTRATION
UNIVERSITY oF PHOENIX
Phoenix, AZ07.2018
MBA - Marketing
Grand Canyon University
Phoenix, AZ11-2025
CERTIFICATE - HUMAN SERVICES AND THE CRIMINAL JUSTICE SYSTE
UNIVERSITY oF PHOENIX
PHOENIX, AZ04.2018
High School Diploma - undefined
NEW IBERIA SENIOR HIGH
05.2004
Skills
- Responsive to new challenges
- Goal setting
- Feedback communication
- Fostering collaborative partnerships
- Analytical reasoning
- Continuous learning engagement
- Employee Performance Evaluations
- Talent Development
Timeline
Collections Specialist
Aggreko
05.2025 - Current
MERCHANDISING SUPERVISOR
HOME DEPOT
07.2017 - 01.2021
MERCHANDISING SUPERVISOR
HOME DEPOT
07.2017 - 01.2021
OFFICE MANAGER
AUTHENTIC STONEWORKS
08.2016 - 06.2017
OFFICE MANAGER
AUTHENTIC STONEWORKS
08.2016 - 06.2017
OFFICE MANAGER
AMERICAN MARBLE OF ABBEVILLE
03.2013 - 08.2016
OFFICE MANAGER
AMERICAN MARBLE OF ABBEVILLE
03.2013 - 08.2016
KEY CARRIER
HOME DEPOT
09.2010 - 03.2013
KEY CARRIER
HOME DEPOT
09.2010 - 03.2013
PRIVATE SITTER
LOVING HEARTS
02.2008 - 09.2010
PRIVATE SITTER
LOVING HEARTS
02.2008 - 09.2010
COMMERICAL SALES COORDINATOR
LOWES
10.2005 - 12.2008
COMMERICAL SALES COORDINATOR
LOWES
10.2005 - 12.2008
CERTIFICATE - HUMAN SERVICES AND THE CRIMINAL JUSTICE SYSTE
UNIVERSITY oF PHOENIX
High School Diploma - undefined
NEW IBERIA SENIOR HIGH
Bachelor of Science - CRIMINAL JUSTICE ADMINISTRATION
UNIVERSITY oF PHOENIX
MBA - Marketing
Grand Canyon University
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