Erica Duncan
Summary
Proven Bartender and Server Trainer with a track record of enhancing customer satisfaction and streamlining operations at Baileys Pub N Grub and Michelle's Lounge. Excelled in customer service expertise and responsible alcohol service, significantly improving service delivery and training efficiency. Known for strong multitasking abilities and developing a loyal clientele through exceptional service and knowledge of liquor, beer, and wine.
Overview
11
11
years of professional experience
Work History
Bartender
Baileys Pub N Grub
Des Moines, IA
10.2022 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Michelle's Lounge
Des Moines, IA
08.2015 - 10.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server Trainer
Village Inn Pancake House
Altoona, IA
04.2013 - 02.2015
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Education
High School Diploma -
Maquoketa Community High School
Maquoketa, IA06.1986
Skills
- Strong multitasking
- Customer service expertise
- Responsible Alcohol Service
- Handling Difficult Customers
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- New Hire Training
Timeline
Bartender
Baileys Pub N Grub
10.2022 - 05.2024
Bartender
Michelle's Lounge
08.2015 - 10.2022
Server Trainer
Village Inn Pancake House
04.2013 - 02.2015
High School Diploma -
Maquoketa Community High School